Digital Camera Repair Questions? Ask a Camera Expert.
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Thank you. Can you please go to the Apple logo menu, then System Preferences, then Print & Fax (or Print & Scan)?
, then select the Canon printer there, then click on the - (minus) icon at the bottom left in order to delete the Canon printer for now.
Yes - I'm there
, there, please select the Canon printer there, then click on the - (minus) icon at the bottom left in order to delete the Canon printer for now.
Yes - done that
Great, now, make sure the printer is powered on, then click on the + (plus) icon at the bottom left to see if it detects the printer; if yes, then add it
I now have an "Add" window. Default is highlighted
Does it shows your Canon printer at that window?
Even with the USB printer cable connected from the printer to the computer?
I'll try that now
The Canon printer is now showing in the Printers and Scanners window
great, now, select /add it, then see if you can print
"Canon MG7100 series already exists. Would you like to create a new printer? Cancel or Continue?
I thought you deleted the canon printer already per my previous steps
then see if you can print
Yes - it's now printing. Most grateful for your help. Please tell me how this situation arose - could it be because I've recently installed a new router?
Great. Yes, that's correct. Do you need anything else for now?
Yes - I'd better just see if it will still print wirelessly. Bear with me a moment
OK, on the printer, you can try the following in order to connect the printer to your new router's wireless network name:
1. Press the Home button on the printer.
2. Swipe the screen left, then tap the WLAN icon.
3. Select option Wireless LAN Setup. (The (blue) Wi-Fi / wireless lamp lights up when wireless connection is enabled.)
4. Tap on option To other connection methods.
5. Tap on option Standard setup.
6. Select / connect to your wireless network name.
If successful, it will show Connected to the access point. Then delete the printer on the computer again, then re-add it per my previous suggestion (without needing to connect the usb printer cable to the computer).
I've had to tap Scan to bring up the Home button but it didn't seem to do anything, not having swiped left either
No, don't tap on Scan. Just tap on the Home button
Please just click on the website below:http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg7150_printer_wireless_connection_setup/, then there, click on Standard Connection Method option, then follow the instructions / illustrations there.
(The blue light has been on all the time)
Yes, but please continue the steps.
Yes; please just continue all the steps.
I have now been through your 6 steps and everything went through fine. But I'm still getting "printer not connected"
Did the printer show Connected to the access point when you complicated all the steps?
Did the printer show Connected to the access point when you completed all the steps?
If it did show Connected to the access point when you completed my 6 steps, then make sure you did the followings:
1. Disconnect the printer's USB cable from the printer and the computer.
2. go to the Apple logo menu, then System Preferences, then Print & Fax (or Print & Scan)
3. there, please select the Canon printer there, then click on the - (minus) icon at the bottom left in order to delete the Canon printer for now.
4. Make sure the printer is powered on, then click on the + (plus) icon at the bottom left, and it should detect your wireless Canon printer, then add it, then check printing.
Please let me know. Thank you.
Please note that I received nothing from you between 9.42pm and 10.26pm. Yes - I can now print both wirelessly and with a USB cable. Thank you very much indeed!
You're welcome. I'm sorry, somehow your reply did not go through. Great. If you need help with anything else, please come back any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option above, then click on Submit when it shows up. Thank you very much for your patience,