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Viet - Camera Tech
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 36847
Experience:  Troubleshoot digital cameras.
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I have a Canon MG3250 printer/scanner. Up until the weekend

Resolved Question:

I have a Canon MG3250 printer/scanner. Up until the weekend it was working perfectly on our home network. Then wouldn't print or scan. Have connected by cable to computer. Now it prints ok, works as a copier ok but scanner is coming up with error message 5,157,61. Computer is a Zoostorm using windows 8.1
Any advice?
Malcolm
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 2 years ago.

Hello Malcolm! Thank you for your question. I will be assisting you today.

I'm sorry about the issue. What's the status of the Wi-Fi / wireless light / button on the printer?

Would you like to re-set up wireless or USB?

Can we do a remote support session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Wifi has 4 bars out of 5. Not bothered whether its remote or USB but tried again as wifi and it wouldn't print of scan.

Need scan options by tomorrow

Can do a remote support session

Expert:  Viet - Camera Tech replied 2 years ago.
Thank you. Please accept the remote support offer, then please do the following in order to connect with me remotely:

  1. Please click on the website below:
    http://connect.teamviewer.com
  2. Then download / run the file called TeamViewerQS...
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,

Customer: replied 2 years ago.

Not happy with how this is going. Already paid £15 for support which I think should be free from Canon. Extra amount for remote tech support - come on I can buy another printer for a little more than this! Not happy

Expert:  Viet - Camera Tech replied 2 years ago.

I'm sorry, I'm an independent computer technician. I'm not affiliated with Canon. Don't worry, there is no additional cost, and we guarantee our service. Please do the following in order to connect remotely with me:

  1. Please click on the website below:
    http://connect.teamviewer.com
  2. Then download / run the file called TeamViewerQS...
  3. Then tell me the ID and password ***** will provide in the TeamViewer program.
  4. Do not close the TeamViewer program.

Please type the ID numbers with spaces, i.e., 1 2 3 4 5 6 7 8 9. Please reply at the box below. Thank you,

Customer: replied 2 years ago.

ID 2 7 7 5 5 5 7 1 9

Password ***** 5 0 7

Expert:  Viet - Camera Tech replied 2 years ago.
The computer has restarted. Please continue the setup when prompted. If installation is successful, then check scanning. And for printing, select the Canon... WS option for wireless.

Please let me know. If there is issue, I can connect remotely to your computer again through the TeamViewer program. Please reply back. Thank you.
Customer: replied 2 years ago.

Haven't been prompted for set up. Printer not printing or scanning on wifi. Will print on usb

Expert:  Viet - Camera Tech replied 2 years ago.
Sorry, please open the TeamViewer (blue arrow icon) at the bottom on the Taskbar, then tell me the new password ***** it. Thank you.
Customer: replied 2 years ago.

8 5 0 7

Expert:  Viet - Camera Tech replied 2 years ago.
I have helped via remote support. If you need help with anything else, please come back any time. Please rate my service below. Thank you very much.
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 36847
Experience: Troubleshoot digital cameras.
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