I cannot see a spool. in the front where the paper tray is fitted there is a black bar at the top and just under that there is a chrome bar with 3 wheels. the message that comes up when you send to print is:
Problem with ink cassette.Correct as follows, then try printing again.
1. Check the state of the ink cassette.2. Turn printer off and back on.3. Remove the paper that caused the error
I forgot to mention that the paper also got stuck but when you turned it off then on again the was easy to come out.
This happened a week ago and I have only turned it on for the first time this evening. I sent a picture to print and the red light with the error came on straight away, the paper did not even attempt to feed through.
I think I have had the printer about 3 - 4 years
Thank you for your help. I thought this might be my result but was hoping in the back of my mind we could fix it.
I suppose there comes a point when you need to replace something and this happens to be it for me.
Thank you again for your assistance.
Yes of course I will rate you.