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michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 5470
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
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My Canon MG3200 series won't do anything,it tells me it is

Customer Question

My Canon MG3200 series won't do anything,it tells me it is busy.can you help?
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  michelleclive replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer that's connected to the printer
also how is printer connected to computer..usb or wifi
Customer: replied 2 years ago.
I print mainly from my iPad with no problems
Expert:  michelleclive replied 2 years ago.
so are you getting the printer busy message on the ipad or on the printer
Customer: replied 2 years ago.
Yes I am on broadband.
Expert:  michelleclive replied 2 years ago.
please turn off printer and unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 minutes and then plug in power cord and turn on printer
on your ipad, delete the printer and add it again and then try to print
let me know the status
Customer: replied 2 years ago.
I have tried everything you have suggested,still no response.
Expert:  michelleclive replied 2 years ago.
were you able to add the printer back..once added does it give a busy message or there is no response from printer
also have you tried printing from a computer
Customer: replied 2 years ago.
The message still tells me it is busy.
Another message saying it is low on ink.
I have tried it on another computer,still no response
Expert:  michelleclive replied 2 years ago.
how is printer connected to computer..usb cord or wifi or on lan network
Customer: replied 2 years ago.
I don't quite understand the question,Ido have wifi .on my I pad
My main computer windows XP
Expert:  michelleclive replied 2 years ago.
on your windows xp computer, follow the below steps
click start..control panel...printers
right click on printer icon and click on remove\delete
once done, follow these steps on the printers
remove the cartridge...turn off the unit....unplug the power cable..
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
once these steps have been done turn on printer and reinsert ink cartridges
on computer, click start..control panel...printers..in the printers window click on add printer\device option on top
add the printer and once added try printing
let me know the status
michelleclive and 2 other Digital Cameras Specialists are ready to help you
Customer: replied 2 years ago.
I have followed your instructions.
Unfortunately still no response from my printer?
Customer: replied 2 years ago.
My printer is now flashing alternately between the A4plain paper button and the up triangle.
Expert:  michelleclive replied 2 years ago.
1. Turn off the canon printer
2. Hold down the Stop/Reset button
3. Not releasing the Stop/Reset button, hold down the Power button, now release the Stop/Reset button
4. Not releasing the Power button, double click Stop/Reset button and release both the Power & Stop/Reset button - doesn't matter in which order
5. Click Stop/Reset button four times
6. Click the Power button to confirm the selected action
once done turn on printer
after about 2-3 minutes, try to print
let me know the status
Customer: replied 2 years ago.
I now have alternate flashing lights A4 plain paper button then the C button then the B button.
Expert:  michelleclive replied 2 years ago.
remove the A4 paper and see what error it shows does it show paper tray empty?
Customer: replied 2 years ago.
It says check printer for errors
Expert:  michelleclive replied 2 years ago.
how old is the printer and is there any error code flashing on the printer
Customer: replied 2 years ago.
No, it is flashing 3 then changes to p then changes to 0 on the B button
Expert:  michelleclive replied 2 years ago.
The error code is a service error indicating an internal fault which usually needs the unit to be serviced.
check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check
if still the error repeats then the unit would need to be serviced as either something has jammed internally or a sensor is failing
in either case the unit would need to be serviced to rectify the same
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again
Let me know if you have any questions
Thanks for choosing Just answer
Customer: replied 2 years ago.
Thank you for your help
Expert:  michelleclive replied 2 years ago.
thanks for using our service have a good day.

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