How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask michelleclive Your Own Question

michelleclive
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4964
Experience:  Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
26798893
Type Your Digital Cameras Question Here...
michelleclive is online now

My Canon MG3200 series won't do anything,it tells me it is

Customer Question

My Canon MG3200 series won't do anything,it tells me it is busy.can you help?
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  michelleclive replied 1 year ago.
Hi, My name is ***** ***** i will be assisting you
please let me know the operating system installed on your computer that's connected to the printer
also how is printer connected to computer..usb or wifi
Customer: replied 1 year ago.
I print mainly from my iPad with no problems
Expert:  michelleclive replied 1 year ago.
so are you getting the printer busy message on the ipad or on the printer
Customer: replied 1 year ago.
Yes I am on broadband.
Expert:  michelleclive replied 1 year ago.
please turn off printer and unplug power cord
keep the ON button on printer pressed for 10 secs
wait for 2 minutes and then plug in power cord and turn on printer
on your ipad, delete the printer and add it again and then try to print
let me know the status
Customer: replied 1 year ago.
I have tried everything you have suggested,still no response.
Expert:  michelleclive replied 1 year ago.
were you able to add the printer back..once added does it give a busy message or there is no response from printer
also have you tried printing from a computer
Customer: replied 1 year ago.
The message still tells me it is busy.
Another message saying it is low on ink.
I have tried it on another computer,still no response
Expert:  michelleclive replied 1 year ago.
how is printer connected to computer..usb cord or wifi or on lan network
Customer: replied 1 year ago.
I don't quite understand the question,Ido have wifi .on my I pad
My main computer windows XP
Expert:  michelleclive replied 1 year ago.
on your windows xp computer, follow the below steps
click start..control panel...printers
right click on printer icon and click on remove\delete
once done, follow these steps on the printers
remove the cartridge...turn off the unit....unplug the power cable..
clean the golden contacts of the cartridges and the printhead with a cotton swab dipped in little alcohol
once these steps have been done turn on printer and reinsert ink cartridges
on computer, click start..control panel...printers..in the printers window click on add printer\device option on top
add the printer and once added try printing
let me know the status
michelleclive, Other
Category: Digital Cameras
Satisfied Customers: 4964
Experience: Working as a manager in a tech support company and i have an experience of 8 years and more in electronics device.
michelleclive and other Digital Cameras Specialists are ready to help you
Customer: replied 1 year ago.
I have followed your instructions.
Unfortunately still no response from my printer?
Customer: replied 1 year ago.
My printer is now flashing alternately between the A4plain paper button and the up triangle.
Expert:  michelleclive replied 1 year ago.
1. Turn off the canon printer
2. Hold down the Stop/Reset button
3. Not releasing the Stop/Reset button, hold down the Power button, now release the Stop/Reset button
4. Not releasing the Power button, double click Stop/Reset button and release both the Power & Stop/Reset button - doesn't matter in which order
5. Click Stop/Reset button four times
6. Click the Power button to confirm the selected action
once done turn on printer
after about 2-3 minutes, try to print
let me know the status
Customer: replied 1 year ago.
I now have alternate flashing lights A4 plain paper button then the C button then the B button.
Expert:  michelleclive replied 1 year ago.
remove the A4 paper and see what error it shows does it show paper tray empty?
Customer: replied 1 year ago.
It says check printer for errors
Expert:  michelleclive replied 1 year ago.
how old is the printer and is there any error code flashing on the printer
Customer: replied 1 year ago.
No, it is flashing 3 then changes to p then changes to 0 on the B button
Expert:  michelleclive replied 1 year ago.
The error code is a service error indicating an internal fault which usually needs the unit to be serviced.
check the paper feed tray, roller assembly area and the area where the carriage moved for any stuck obstruction like paper, paper clips, pins etc and if found remove it.
once done turn the unit back on and check
if still the error repeats then the unit would need to be serviced as either something has jammed internally or a sensor is failing
in either case the unit would need to be serviced to rectify the same
i hope you understand that in case of hardware faults i can suggest cleaning and reset steps but cannot make a bad part work again
Let me know if you have any questions
Thanks for choosing Just answer
Customer: replied 1 year ago.
Thank you for your help
Expert:  michelleclive replied 1 year ago.
thanks for using our service have a good day.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    358
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    182
    I'm a photographic equipment technician with over 25 years in the business
 
 
 

Related Digital Cameras Questions