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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36798
Experience:  Camera Repairman
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I have a Canon MG3550 printer in error state. It has a green

Customer Question

I have a Canon MG3550 printer in error state. It has a green light next to power button and a green light next to 4 x 6 photo paper.
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Can you tell me the error message you get please
Customer: replied 2 years ago.

I only get the error message if I try to print from computer.

Expert:  Richard replied 2 years ago.
Thank you
What is the error message though?
Customer: replied 2 years ago.

The message is 'printer in error state'

Expert:  Richard replied 2 years ago.
Thanks
Can you remove the power from the printer and wait 10 minutes
Power off the computer
Then power on the printer and wait 5 minutes
Power on the computer and try to print
Let me know the results please
Customer: replied 2 years ago.

Just the same. Why do I have the green light on the

"4 x 6 Photo Paper ".

Expert:  Richard replied 2 years ago.
It believes is set to that paper.
If you go to Start, devices and printers and right click on the printer and select printer properties
Then select to print a test page.
Does it print there?
Customer: replied 2 years ago.

No It says printer in error state

Expert:  Richard replied 2 years ago.
ok, right click on the printer there and select remove
Then restart the computer and install the printer again
Tell me please if after installing it, you can now print to it.
Let me know the results please
Customer: replied 2 years ago.

Now my comp/network says cannot find printer.It seems no power except the two green lights on top. Otherwise its completely dead.

Expert:  Richard replied 2 years ago.
Thanks, ***** ***** the problem
It is the internal mainboard that has faulted. This is why you have the initial symptoms and why we cannot even install it now.
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you

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