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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 11409
Experience:  Working with digital cameras & questions for nearly 8 years.
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CANNON 20IS DISPLAY MENU IMAGES ONLY DISPLAYED IN VIEW FIN

Customer Question

CANNON 20IS DISPLAY MENU IMAGES ONLY DISPLAYED IN VIEW FINDER
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Does anything whatever display in the main screen? Menu items, for instance?

How old is the camera in question?
Customer: replied 2 years ago.

On the main screen everthing shows only when screen is facing the same direction as the lens though images to be shot do not show. The camera is 2009

Expert:  Russell H. replied 2 years ago.
In other words, when you don't turn the screen forward, it turns Off ?

And, I want to check: is your camera the PowerShot SX20IS ?
Customer: replied 2 years ago.

Yes that is correct and also the camera is the powershot sx 20is

Expert:  Russell H. replied 2 years ago.
Obviously (I think) the screen connection is in a state of strain or has started to go bad. To produce what you describe, one 'wire' or connection run in the cable connecting the screen to the main body of the camera has to be in a state of near-disconnection, becoming fully disconnected when the screen is not in quite the right position.

The connection, the connector, and/or the cable itself, will have to be reseated at very least, replaced at most, seems certain.

Your camera will need servicing, to repair this defect. I don't think it is something you could do yourself.

Canon's own servicing facility is highly rated by the reviews I have seen. To secure a Canon repair for your camera, go to

http://www.canon.co.uk/support/consumer_products/repair_information.aspx

And with the resources on that page, initiate a repair-servicing by Canon UK.