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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 38522
Experience:  Camera Repairman
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Have Canon MG5350. All ink supplies ok. Wifi connected. Printer

Resolved Question:

Have Canon MG5350. All ink supplies ok. Wifi connected. Printer receives data and goes through printing process but does not actually print. Paper passes through blank. Have gone through maintenance procedures, cleaning etc.to no avail. Printing problem occurred when printing CD labels using "Smileonmymac DiscLabel-1"
Thanking you in anticipation for any assistance you are able to give me.
Ken Room
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
As the first step Ken, I want to make sure the firmware is not the issue.
Remove the power to the printer and wait 10 minutes.
Then connect the power to the printer, turn it on and then try to print.
Let me know the results please
Customer: replied 2 years ago.

I just don't believe it !!! printed fine.

Expert:  Richard replied 2 years ago.
yes, it was the firmware Ken, it needed a hard restart, it will be ok now
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen and then submit, that would be greatly appreciated.
Thank you
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