How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask IT Miro Your Own Question
IT Miro
IT Miro, Computer Scientist
Category: Digital Cameras
Satisfied Customers: 3243
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
30721786
Type Your Digital Cameras Question Here...
IT Miro is online now

I have D 810 / I recently bought a new ASUS Laptop but after

Customer Question

I have D 810 / I recently bought a new ASUS Laptop but after trying to Down load some pictures direct fron the Camera I cannot get it to transfer.
Submitted: 2 years ago.
Category: Digital Cameras
Expert:  IT Miro replied 2 years ago.


Hello! I am IT Miro and I will assist you on this question.

Please tell me what happens when you connect your D810 camera to the ASUS computer with a USB cable.

Does the computer recognise the camera?

Customer: replied 2 years ago.

Yes it does recognize it.

Expert:  IT Miro replied 2 years ago.
OK, good.

If you are using a Windows computer, please double-click on the My Computer or the Computer icon to see all the hard drives and connected devices. There locate the camera and double-click it. You should see the camera folders containing the images which you can then copy to your computer.

Let me know if you were able to copy the pictures.
Customer: replied 2 years ago.

I willcheck

Expert:  IT Miro replied 2 years ago.
OK. In case you encounter problems, I can remotely connect to your computer and show you how to copy the pictures from your camera.

If you would like that, let me know.
Expert:  IT Miro replied 2 years ago.
Hi again!

Do you still require assistance with this issue?

Let me know,
IT Miro
Expert:  IT Miro replied 2 years ago.
Hi!

Were you able to read my messages sent to you?