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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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Canon Mp600 printer Printer screen message - the type of print

Resolved Question:

Canon Mp600 printer
Printer screen message - the type of print head is incorrect - install the correct print head
Don't know what to do!!!
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.
Has the printer printed ok before and this just started?
Customer: replied 1 year ago.

printing OK till yesterday

Expert:  Richard replied 1 year ago.
Thank you
Can you remove the power to the printer and wait 10 minutes,
Then connect the power, turn on the printer and tell me if you still get the error please.
Customer: replied 1 year ago.

as requested - problem still there

Tom

Expert:  Richard replied 1 year ago.
Thanks
Can you remove the print cartridges, then remove the print head.
Then soak the print head in warm soapy water and clean it completely, then dry it out.
Once dried, put it back in the printer, put the cartridges in and tell me if it now prints please.
Customer: replied 1 year ago.

Done it and still message re incorrect printhead.

Expert:  Richard replied 1 year ago.
ThanksIt is the printhead that has faulted we have ruled out all other causes for this I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know. And if you can take a second to rate my service, that would be greatly appreciated. Thank you
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