How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick Your Own Question

Rick
Rick, Technician
Category: Digital Cameras
Satisfied Customers: 1701
Experience:  I'm a photographic equipment technician with over 25 years in the business
47133069
Type Your Digital Cameras Question Here...
Rick is online now

I have a persistent problem which has occurred with two different

Resolved Question:

I have a persistent problem which has occurred with two different lumix GX7 cameras; I know it's a mechanical fault but I'm trying to work out why it's happening and if I'm the cause. The problem is a "sticky" rear control dial - at first it will intermittently act as if the dial's being turned left when it's being turned right (so, for example, it dials in negative exposure comp when it should be doing positive), then the problem will get worse until it's happening all the time (so both left and right input both act like left input). Pushing in the dial works as normal. My first GX7 developed this problem after I'd had it about a year; I sent it in for repair and the top plate was replaced, which cured the problem. After four months the problem recurred, so I sent it in again, another new top plate, this time the fix only lasted three months then the dial gave up again. At that point I gave up; I'd bought the camera reconditioned with only six months warranty, so it was costing too much for repairs and parts. I also had a second GX7 that was working fine.
Last week, after owning the second body about eight months, the rear dial on that one started showing exactly the same symptoms, and today it got really bad.
I've done some research on the Internet and can only find one other instance of this problem; I assume if it was a common problem with the GX7 there'd be more people complaining about it? Four dial failures across two cameras seems a bit much to be chance, and the next common factor is me. Could I somehow be doing something to these cameras? I work my cameras quite hard (carry them everywhere, either in a camera bag or in my hand.) Although I try to protect them they do get exposed to the elements (cold, occasional bit of rain) but my previous Panasonic cameras (a G2 and GF1) had the same heavy use for three years, I still have them and they work fine (and the rear dials on those cameras took heavier punishment because they're the only control dials on those models.) I realise this is all a bit vague, but anything you could suggest would be welcome...
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Rick replied 1 year ago.
The problem is a design flaw in the GX7. They replace the defective part with a new one with the same design flaw. Most of them will last just long enough to be out of warranty before they go bad again. Unfortunately, there is no cure for this problem, (other than parts replacement). It's a kind of designed obsolescence which has become a common practice in the camera market today. About the only thing you can do is take it up with Panasonic directly, or, purchase a different model with a better design.
Rick, Technician
Category: Digital Cameras
Satisfied Customers: 1701
Experience: I'm a photographic equipment technician with over 25 years in the business
Rick and other Digital Cameras Specialists are ready to help you
Customer: replied 1 year ago.
I did wonder. I can work around the dial problem for most key functions, so I think I'd rather live with it than have to do without the camera while it's being repaired, then wait for it to go wrong again once I get it back. I like everything else about the camera enough to put up with the fault.
Expert:  Rick replied 1 year ago.
If that's a good option for you then I really wouldn't invest more money in another repair.
Customer: replied 1 year ago.
Better to save money against a replacement I think. Thanks for your help, that's the question answered for me.
Expert:  Rick replied 1 year ago.
You're welcome. Please provide a positive Rating so that I may be credited for my efforts. If I can be of further assistance, please ask rather than leave a negative response. Thank You

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Previous | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    358
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    182
    I'm a photographic equipment technician with over 25 years in the business
 
 
 

Related Digital Cameras Questions