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Richard
Richard, Camera Repair
Category: Digital Cameras
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Experience:  Camera Repairman
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I have a Canon 5D. I'm trying to download the Capture Utility

Resolved Question:

I have a Canon 5D. I'm trying to download the Capture Utility onto a laptop (Windows 10).
The laptop will not recognize the camera. Can you help?
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please the exact message you are getting when it fails to recognize the camera?
Thank you
Customer: replied 1 year ago.
On EOS Capture the message is Camera is not recognized
Expert:  Richard replied 1 year ago.
sorry I need to opt out, another expert will be with you soon
Expert:  Richard replied 1 year ago.
Sorry about that, I am able to continue with this.
You are connecting the camera via a usb cable correct?
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 35306
Experience: Camera Repairman
Richard and 2 other Digital Cameras Specialists are ready to help you
Expert:  Michael Hannigan replied 1 year ago.
Hello. My name is Michael. I can provide you with additional assistance. For this to work, you must download the individual programs at the following page:http://bitli.es/bBcxHCOnce you are there, select software from the navigation bar and download those applications. Mike

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