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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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Support Code B200 An error has occurred The printer needs

Resolved Question:

Support Code B200
An error has occurred The printer needs repair. Follow the steps below.
1 Turn the device off and unplug the power cord from the power supply.
2 see the manual and contact the support center.
What do I do next?
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me the model of the printer please?
Customer: replied 1 year ago.
Canon Pixma MG6450 printer
Customer: replied 1 year ago.
I need help to repair this printer
Customer: replied 1 year ago.
Please can you tell me how to repair the printer.
Expert:  Richard replied 1 year ago.
Thanks
The error is with the mainboard, and indicates a serious faults but I have a number of tricks that can get it working again if it is only a software issue.
Please do the below steps and let me know the results.
Unplug the power cable.
Open the printer
Push the whole print head mechanic to the center
While the printer still open, plug the power and turn it ON.
When the printhead still moving and is going to the very LEFT, close the cover.
Wait until its boot up.
If it stll errors
Turn off the printer
Open the cover
Turn on the printer
Wait for print carriage to start moving to the left and let it go past half way
Before print carriage reaches left hand side (but after going halfway across) shut the cover.
Leave the Printer turned on.
Tell me if you then still get the error please
Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 1 year ago.
so what now
Expert:  Richard replied 1 year ago.
answer the call
Customer: replied 1 year ago.
Hello Richard the ink problem was light and is now quite dry. I have done what you suggested above with the print head but the error message is still there and printing does not work.
Expert:  Richard replied 1 year ago.
Thanks
It is the internal mainboard that has faulted.
This is now confirmed
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
Thank you
Customer: replied 1 year ago.
Thank you Richard unfortunately I am out of guarantee.
Expert:  Richard replied 1 year ago.
ok, it is not worth paying for the repair, due to how cheap printers are currently, I would advise you purchase a new replacement
Customer: replied 1 year ago.
OK Richard thanks for your help.

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