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Ask Viet - Camera Tech Your Own Question

Viet - Camera Tech
Viet - Camera Tech, Technician
Category: Digital Cameras
Satisfied Customers: 35222
Experience:  Troubleshoot digital cameras.
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My I-pad air cannot find my Canon PIXMA MG320 printer.

Customer Question

My I-pad air cannot find my Canon PIXMA MG320 printer.
Submitted: 11 months ago.
Category: Digital Cameras
Expert:  Viet - Camera Tech replied 11 months ago.
Hi,I'm sorry about the issue. Can you please confirm the exact model of your printer, such as MG3520 or MG6350, etc.?Do you mean the printer's screen is currently asking for your Wi-Fi / wireless password ***** key?What is the brand / model of your Internet modem/router device?Do you have a laptop/wireless computer that is currently able to connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?Please reply at the box below. Thank you.
Customer: replied 11 months ago.
Printer- PIXMA MG3250
Screen says it cannot locate printer
Router- /Sky broadband. SSID 72164
Key- CTJNQTGX
Mac- FO7D68CCEE7
Serial no. - PVG81A7076046
No laptop at the moment
Expert:  Viet - Camera Tech replied 11 months ago.
Thank you.Solution #1:- Have you tried the Sky broadband Router's key for the Wi-Fi number/ password/passphrase (it is case-sensitive)?Please reply at the box below. Thank you.
Expert:  Viet - Camera Tech replied 11 months ago.
Solution #2:- If that does not work, please click on the website below for instructions / illustrations for how to use the WPS connection method for connecting the printer to Wi-Fi/wireless:http://www.canon.co.uk/support/consumer_products/pixma_printer_wireless_connection_setup/mg3250_printer_wireless_connection_setup/Note: Your Sky broadband router may or may not have the WPS (Wi-Fi Protected button); if needed, please let me know the exact brand / model of your Sky broadband router.Thank you.
Expert:  Viet - Camera Tech replied 11 months ago.
Solution #3:- If that still does not work, please open the App Store app icon on the iPad Air tablet, then type / search for canon print inkjet then install the app Canon PRINT Inkjet/SELPHY, or use the direct website link below:https://itunes.apple.com/us/app/pixma-printing-solutions/id664425773?mt=8, then open the app Canon PRINT Inkjet/SELPHY and use it to register / set up your printer; please click on the website below for full instructions / illustrations:http://ugp01.c-ij.com/ij/webmanual/WebPortal/PTL/ptl-setup.html?lang=en&type=setup&area=us&model=mg35&os=iThank you.
Expert:  Viet - Camera Tech replied 11 months ago.
Once the printer is successfully connected to your Wi-Fi/wireless network name (also called SSID) , by using any of the 3 solutions above), then you can print from the iPad. Also, make sure the iPad is connected to your Wi-Fi/wireless network name (or SSID), then you can print from the iPad. And also, here are the instructions for how to print from iPad:http://www.canon.co.uk/support/consumer_products/apple_airprint_guide/Please reply at the box below to continue troubleshooting. Thank you.

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