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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36526
Experience:  Camera Repairman
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Cannon 600d with a EFS17-85 lens. When I press trigger the

Resolved Question:

cannon 600d with a EFS17-85 lens. When I press trigger the lens moves in and out and will not stay focused. Can you help? D Dovey
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you tell me please what you have done to try to fix this already?
Thank you
Customer: replied 1 year ago.
nothing
Expert:  Richard replied 1 year ago.
ok, can you remove the battery please then hold down the shutter button for 60 seconds and release
Put the battery back in, turn it on and tell me if it now operates
Let me know the results please
Customer: replied 1 year ago.
Richard It looks like it may have solved the problem. Dave
Expert:  Richard replied 1 year ago.
Perfect!
It was the firmware that had an issue, and needed a hard restart. We did this just then. It will now be ok.
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service, that would be greatly appreciated.
Thank you
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