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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 32264
Experience:  Camera Repairman
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Powershot SX710HS Connected successfully to my PC with WiFi.

Resolved Question:

Powershot SX710HS
Connected successfully to my PC with WiFi. When upgrading from W7 to W10 I lost the connection and cannot get it back. The camera searches for a connection but nothing happens. Grateful for your advice.
Heinz
Submitted: 10 months ago.
Category: Digital Cameras
Expert:  Richard replied 10 months ago.
Hi Heinz and welcomeCan you please uninstall the cameras software from the computer.Then restart the computer, install the software again and tell me if it now works please.
Customer: replied 10 months ago.
Richard,
Thank you for your advice. If I restart the computer I will lose you and unlikely will be able to get back to you.
The only camera software I had installed is Canon Utilities CameraWindow DC* which I have now uninstalled.
Expert:  Richard replied 10 months ago.
You can return here, just add the web page to your favorites by press CTRL + DOr check your emails with a link back to me here.
Customer: replied 10 months ago.
OK. I'm not sure what camera software I should be installing so this may take some time.
Expert:  Richard replied 10 months ago.
The camera window, that you just uninstalled.
Customer: replied 10 months ago.
Thanks. I'll do that and revert.
Expert:  Richard replied 10 months ago.
Thank you
Customer: replied 10 months ago.
Richard, I hope you are still there.
I uninstalled the software; shut down and restarted the PC, re-installed the CameraWindow DC8 software.
Regret, still same problem. Camera will not connect to the device.
Heinz
Expert:  Richard replied 10 months ago.
Whats the error the camera now gives?
Customer: replied 10 months ago.
There is no error message. The camera simply attempts to connect to the device indefinitely.
Expert:  Richard replied 10 months ago.
ok, remove the battery to the camera and then hold the shutter button down for 60 seconds then release.Then put the battery in again, and turn it on and try to connect.Let me know the results please
Customer: replied 10 months ago.
OK. Will do.
Expert:  Richard replied 10 months ago.
thanks
Customer: replied 10 months ago.
Done, but no joy. It just keeps searching.
Customer: replied 10 months ago.
It now sent a message "Device not found"
Expert:  Richard replied 10 months ago.
ok, go to the Settings on the Camera and choose Reset All to reset the camera.Then try to connect againLet me know the results please.
Customer: replied 10 months ago.
OK. Will do.Done but no. Still searching for device
Expert:  Richard replied 10 months ago.
ThanksIts an incompatibility with windows 10 then, its not slated to work with windows 10, but there are some tricks that can in some instances get it to work, but we have exhausted these.You would either need to revert to windows 7 again if we can, or transfer using the cable.Can you tell me which option you would prefer please.
Customer: replied 10 months ago.
The cable is the only option, which I was already considering. Which USB cable should I get?I accept that this is not Canon's problem but still disappointing. Is there a fix in the pipeline?
Expert:  Richard replied 10 months ago.
Nothing has been indicated yet, and I can understand your disappointment, I am sorry about this, I have no control over the process.You can get the cable though here and use thishttp://www.amazon.co.uk/dp/B00WUW5PCO?psc=1If you would like any additional information or assistance, please do not hesitate to let me know.And please take a second to rate my service by clicking one of the stars at the top of the screen then submit.Thank you
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 32264
Experience: Camera Repairman
Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 10 months ago.
Thank You, ***** ***** do.

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