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Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 10772
Experience:  Working with digital cameras & questions for nearly 8 years.
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I have a canon gx7 and i was recording o it and it stopped

Customer Question

Hi I have a canon gx7 and i was recording o it and it stopped and has a red 0" come up on the screen and now won't lat me record at all. Can you please hep?
Submitted: 1 year ago.
Category: Digital Cameras
Customer: replied 1 year ago.
I mean Canon G7x
Expert:  Russell H. replied 1 year ago.
Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question. If you were using the Zoom function when the error happened, that might mean that the Zoom mechanism in the lens assembly has been driven to one end of its range and jammed there. Does that sound likely to explain what the problem is? Try removing the batteries, and leaving the camera on a (dry, non-humid, non-dusty) shelf for overnight. Then put the batteries back in and try the camera again. Then try cleaning the terminals in the battery compartment, after removing the batteries, first by rubbing off with a fresh pencil eraser, then by wiping the terminals off with cotton swabs moistened in rubbing alcohol, then letting them dry off for 5+ minutes with the battery compartment door open, then try turning the camera On again. How long has the battery or batteries in the camera been in-use? If over a year, then you might possibly have a battery/batteries that are getting weak. Rechargeable batteries do get weaker with time, and eventually fail to deliver enough power to start up a device like a digital camera; they then need replacing. The replacement battery needs to be charged up for 6+ hours before its first use, owing to its having been on a shelf for a considerable time. How old is the camera? in months or years since you bought it. Has the camera been dropped or otherwise subjected to mechanical shock(s) in its lifetime?Has the camera been operated in or subjected to, temperatures below 32 degrees F (freezing point) or above about 100 degrees F ?Has it ever been subjected to a humidity higher than 85 % or gotten wet ?Has the camera been operated in a gritty or sandy environment, such as a beach, a seaside, a construction site, or the like?

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