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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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I would like to know how to clear a Support Code 6000 plea

Resolved Question:

i would like to know how to clear a Support Code 6000 please?
Submitted: 8 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 8 months ago.
Hi. Welcome to justanswer.Please specify which device do you have.
Customer: replied 8 months ago.
Canon mg 5750
Expert:  nathan_mills replied 8 months ago.
This error code suggests that there are a couple of possibilities such as a something preventing the feed tray from opening either by blocking the printer, an unseen friction, and a possible paper jam inside the printer.Check for these.
Expert:  nathan_mills replied 8 months ago.
Have you recently changed any ink?
Customer: replied 8 months ago.
Please can I continue with an online conversation?
Expert:  nathan_mills replied 8 months ago.
You want remote assistance?
Customer: replied 8 months ago.
Yes and I have changed one ink cartridge recently - magenta
Expert:  nathan_mills replied 8 months ago.
Turn off the printer.Disconnect the power cable.Open the printer cover.Check for any orange protective tape or white polystyrene
Expert:  nathan_mills replied 8 months ago.
PS: From that cartridge only.
Customer: replied 8 months ago.
I have done that but can't see anything you describe. but with the printer turned off how do you get to the cartridges?
Expert:  nathan_mills replied 8 months ago.
Check first for any stray paper or paper jam.If you don't see anything then follow the procedure for changing the inks (Page 173 of the manual) Remove the magenta ink that you replaced. Check if the orange protective cap is removed. If you need steps, then reply and I will provide you the same.
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Digital Cameras Specialists are ready to help you
Customer: replied 8 months ago.
I have looked into every slot I can find with no sign of any sheets or bits of paper. I hav replced the power cable and now the screen is showing "Support code 1300 paper jammed - Paper output slot - Transport unit on the rear side"
There is nothing in the paper output slot. How do I get to the transport unit on the rear side?
If it is something on the contacts of the magenta cartridge, I can't get to that either as the cartridge carriage will not move.
Expert:  nathan_mills replied 8 months ago.
http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=65190333-f4b7-4a0a-a9fe-bfc8e238b322 Copy paste this url and run the file which will get downloaded. We will start an online session.
Expert:  nathan_mills replied 8 months ago.
Reply if you are having any trouble.
Customer: replied 8 months ago.
No need. Problem solved. While trying to see into the back of the printer I pulled the paper tray out. When I replaced it and pressed the 'return' button the printer spat out a sheet of paper that had been impossible to see. Sheer fluke! I still do not see how I was supposed to see into the rear side of the printer. Or how to check a cartridge when the cartridge carriage won't move.
Expert:  nathan_mills replied 8 months ago.
I was just about to guide you for the same. Here is the MANUAL. CLICK HERE TO DOWNLOAD. And go to page 927 you will get the procedure.

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