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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 32264
Experience:  Camera Repairman
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I have a new canon mg3650. Sometimes it prints faint.

Customer Question

i have a new canon mg3650. Sometimes it prints faint. Sometimes it doesn't, then it prints perfectly. I have tried switching on and off, and holding down the orange button for 10 seconds.
Please don't tell me that the inks are running out, as it can print 5 sheets very faint (but consistently and evenly) and then it will return to correct printing.
Submitted: 8 months ago.
Category: Digital Cameras
Expert:  Richard replied 8 months ago.

Hi there and welcome

I want you please to clean the print head on the printer

To do this

Make sure that the power is turned on.
Hold down the Stop button until the Alarm lamp flashes orange twice, then release it immediately.
The machine starts cleaning the print head.
The cleaning will be complete when the ON lamp lights green after flashing.
Do not perform any other operations until the machine completes the cleaning of the print head. This takes about 1 to 2 minutes.

Once done, tell me how the printing now looks please.

Customer: replied 8 months ago.
still evenly faint
Customer: replied 8 months ago.
colour and black both evenly faint
Expert:  Richard replied 8 months ago.

Can you run it 3 times again and tell me if this improves this

Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 32264
Experience: Camera Repairman
Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 8 months ago.
the internet says that this is a common problem with 3600 sries
Expert:  Richard replied 8 months ago.

calling

Customer: replied 8 months ago.
new cartridges in. Still prints faint.
as an observation it always prints a perfect test pattern
Expert:  Richard replied 8 months ago.

ok, manually clean the print head as we discussed using Q-Tips and a cloth and let me know if this improves it please

Customer: replied 8 months ago.
cleaned the print heads with alcohol. put printer thro cleaning routine Still faint
Expert:  Richard replied 8 months ago.

ok, though it should have been left to dry for 20 minutes but if you make a copy on the printer instead of printing from the computer, same problem?

Customer: replied 8 months ago.
copies perfectly
i have a mac running el capitan
Expert:  Richard replied 8 months ago.

From which program are you printing?

Customer: replied 8 months ago.
filemaker
Expert:  Richard replied 8 months ago.

Do you have office installed?

Customer: replied 8 months ago.
no. not microsoft
tried printing from preview good printing
Expert:  Richard replied 8 months ago.

ok, so the issue then is only when printing from filemaker?

Customer: replied 8 months ago.
its a filemaker problem. printing directly from filemaker - faint, printing via 'make PDF, print from preview' - good
hey, we're getting somewhere!
Customer: replied 8 months ago.
filemaker has issues with printing in El Capitan - it constantly crashes on print
Expert:  Richard replied 8 months ago.

We are :)

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

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