Hi there and welcome
Can you connect it to a different USB port please on the computer and tell me if it is then detected?
When you connect it to the computer do you hear it connecting? Windows will make a sound for this.
ok, click start, computer, then in the new window that opens, click on computer there.
What is listed under devices and drives?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect