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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 36021
Experience:  Camera Repairman
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I have three Olympus cameras: an E20, a E300 and a E330.

Customer Question

I have three Olympus cameras: an E20, a E300 and a E330. After computer problems, despite downloading Olympus viewer 3, none of them are recognised by my computer. I suspect a missing driver: do you have any advice?
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.

Hi there and welcome Ian

Are you on a windows or mac computer and which version?

Customer: replied 1 year ago.
Windows 10.
Expert:  Richard replied 1 year ago.

Thanks

Connect on of the cameras please and then press the windows key + E

Click on this PC and tell me what devices and drives are listed on the right please.

Customer: replied 1 year ago.
Generic PnP monitor
Realtek speakers
Realtek microphone
USB2 Camera
Customer: replied 1 year ago.
Nothing else
Expert:  Richard replied 1 year ago.

ok, your in the wrong place, you need to press the windows key which is too the left of ALT and then E

Then in the new window you click on This PC please

Then on the right the devices and printers.

Customer: replied 1 year ago.
Richard, that brings up a windows explorer page, without any reference to devices and printers
Expert:  Richard replied 1 year ago.

yes correct,

the instructions are

Connect on of the cameras please and then press the windows key + EClick on this PC and tell me what devices and drives are listed on the right please.
Customer: replied 1 year ago.
Drice C, Drive D and rewritable E. That's all
Expert:  Richard replied 1 year ago.

Thanks

Is D Drive your computer drive? If you click on it you see computer files or something else?

Customer: replied 1 year ago.
Drive C is the main drive
Customer: replied 1 year ago.
Clicking on this brings the list of files and folders
Expert:  Richard replied 1 year ago.

I am asking please about D Drive

Customer: replied 1 year ago.
some files and folders again
Expert:  Richard replied 1 year ago.

Thanks

Can you connect it to a different USB port on the computer and tell me if it then appears please.

Customer: replied 1 year ago.
Done. No change
Expert:  Richard replied 1 year ago.

ok, can you connect using a different USB cable and tell me if it is then connecting please?

Customer: replied 1 year ago.
TRied that too. Doersnt make any difference. It's a different cable for all three cameras too and it's all the same
Customer: replied 1 year ago.
This is what makes me think I am missing a driver or something
Expert:  Richard replied 1 year ago.

Its the standard usb driver, and its not even detecting it.

How long ago did it last detect the cameras?

Customer: replied 1 year ago.
Before I had a computer problem on June 4th! The whole thing reset itself - but it recognises my canon camera with no problem!
Expert:  Richard replied 1 year ago.

When you say reset itself, what exactly did it do? Did it reinstall windows?

Customer: replied 1 year ago.
No, but it wiped every program not installed with Windows, even Microsoft Office
Expert:  Richard replied 1 year ago.

ok, sounds like a refresh then

Do you have another computer there?

Customer: replied 1 year ago.
an old Toshiba laptop working on Windows XP. Just booting it up
Expert:  Richard replied 1 year ago.

ok, let me know if it connects on that please

Customer: replied 1 year ago.
STraight in - no problem
Expert:  Richard replied 1 year ago.

ok, on the problem computer, press the windows key + X and click on Device manager with the camera connected

You see anything under other devices or with a ! next to it?

Customer: replied 1 year ago.
I have four of those!
Customer: replied 1 year ago.
They all say unknown device
Expert:  Richard replied 1 year ago.

Right click then and select uninstall

Then restart and connect one camera and tell me what happens please

Customer: replied 1 year ago.
No change, sadly
Expert:  Richard replied 1 year ago.

you did all that in under a minute?

Including a restart?

Customer: replied 1 year ago.
sorry. didn't try the restart on computer - read it as the camnera. Back in a moment
Expert:  Richard replied 1 year ago.

thanks

Customer: replied 1 year ago.
still no change though. Just looked for it on PC but not registering as there
Expert:  Richard replied 1 year ago.

do you see it in device manager still?

Customer: replied 1 year ago.
Customer: replied 1 year ago.
sorry, I realise what you mean - no there is no camera there
Customer: replied 1 year ago.
There are 4 USB controllers with an exclamation mark there though
Expert:  Richard replied 1 year ago.

and you uninstalled these before correct?

Customer: replied 1 year ago.
that's what I told it to do, certainly
Customer: replied 1 year ago.
I have to go out now. I will return to this later
Expert:  Richard replied 1 year ago.

Thanks

Its going to be the reset that is causing this issue, it looks to be the system files that are corrupted.

Your best to do the reset properly this time

Do you have all your data backed up off the computer? (programs it will need to install again)

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