Hi there and welcome
Can you please try replacing the black ink cartridge and tell me if with this it prints correctly please?
ok, but did you replace the black cartridge?
Can you do the following please
Make sure that the power is turned on. 2. Make sure that one or more sheets of A4 or Letter-sized plain paper are loaded in the Cassette. 3. Open the Paper Output Tray gently, and open the Output Tray Extension. 4. Clean the Print Head. (1) Select Settings on the HOME screen, and press the OK button. The Settings screen will appear. (2) Select Maintenance , and press the OK button. The Maintenance screen will appear. (3) Select Cleaning, and press the OK button. The confirmation screen will appear. (4) Select Yes, and press the OK button. The machine starts cleaning the Print Head. Do not perform any other operations until the machine completes the cleaning of the Print Head. This takes about 1 minute 30 seconds. The pattern print confirmation screen will appear. (5) Select Yes, and press the OK button.
Then tell me if black is now printing please.
ok, did it complete the clean though when you did my instructions?
yes please, do this three times and tell me if it starts printing
ok, try changing the Cyan cartridge and see if this improves please
ok, this is one of the only reasons left else a faulty print head in the printer
Let me know the results please
Your most welcome.
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