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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 40167
Experience:  Camera Repairman
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I have a Finepix HS50EXR camera and I have been downloading

Resolved Question:

Hello I have a Finepix HS50EXR camera and I have been downloading fine until I moved to Windows 10 and since that time I cannot download - can you help?
***** *****house
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the error you receive when you try to download the pictures from the camera?

Customer: replied 1 year ago.
There is nothing to download - there are over 600 images on the camera not downloaded
Expert:  Richard replied 1 year ago.

Thanks

Connect the camera, then press the windows key (the key to the left of the ALT key) and E

This opens a new window.

Click on This PC

Tell me what you see listed under devices and drives there please.

Customer: replied 1 year ago.
FinepixHS50EXR plus DVDRW Drive (F:) & Local Disc (C:)
Expert:  Richard replied 1 year ago.

Ok, then

FinepixHS50EXR plus

Is the camera

Right click it and select import and this will start the import process

Let me know please how you go.

Customer: replied 1 year ago.
34;No pictures found on this device"
Expert:  Richard replied 1 year ago.

Can you double click the camera and tell me what is listed please.

Customer: replied 1 year ago.
External memory 53 of 59 available
Expert:  Richard replied 1 year ago.

ok, open this and search for any photos please, they are normally in a folder called DCIM

Let me know the results please.

Customer: replied 1 year ago.
Double click tells me the folder is empty
Expert:  Richard replied 1 year ago.

Which folder?

Customer: replied 1 year ago.
I double clicked the 53 out 59 icon - was I wrong (am technophobe! :-))
Expert:  Richard replied 1 year ago.

you needed to locate the folder DCIM as this is where the pictures are, you may have missed those messages from me?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 1 year ago.
will click on remote service will be quicker
Expert:  Richard replied 1 year ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
ID 466 488 923 Password *****
Customer: replied 1 year ago.
Ok restarted
Expert:  Richard replied 1 year ago.

ok, run teamviewer and provide me the new password ***** connect please.

Customer: replied 1 year ago.
Is all as before I think password ***** *****