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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 34041
Experience:  Camera Repairman
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I have a Finepix HS50EXR camera and I have been downloading

Resolved Question:

Hello I have a Finepix HS50EXR camera and I have been downloading fine until I moved to Windows 10 and since that time I cannot download - can you help?
***** *****house
Submitted: 9 months ago.
Category: Digital Cameras
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you tell me please the error you receive when you try to download the pictures from the camera?

Customer: replied 9 months ago.
There is nothing to download - there are over 600 images on the camera not downloaded
Expert:  Richard replied 9 months ago.

Thanks

Connect the camera, then press the windows key (the key to the left of the ALT key) and E

This opens a new window.

Click on This PC

Tell me what you see listed under devices and drives there please.

Customer: replied 9 months ago.
FinepixHS50EXR plus DVDRW Drive (F:) & Local Disc (C:)
Expert:  Richard replied 9 months ago.

Ok, then

FinepixHS50EXR plus

Is the camera

Right click it and select import and this will start the import process

Let me know please how you go.

Customer: replied 9 months ago.
34;No pictures found on this device"
Expert:  Richard replied 9 months ago.

Can you double click the camera and tell me what is listed please.

Customer: replied 9 months ago.
External memory 53 of 59 available
Expert:  Richard replied 9 months ago.

ok, open this and search for any photos please, they are normally in a folder called DCIM

Let me know the results please.

Customer: replied 9 months ago.
Double click tells me the folder is empty
Expert:  Richard replied 9 months ago.

Which folder?

Customer: replied 9 months ago.
I double clicked the 53 out 59 icon - was I wrong (am technophobe! :-))
Expert:  Richard replied 9 months ago.

you needed to locate the folder DCIM as this is where the pictures are, you may have missed those messages from me?

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 34041
Experience: Camera Repairman
Richard and 3 other Digital Cameras Specialists are ready to help you
Customer: replied 9 months ago.
will click on remote service will be quicker
Expert:  Richard replied 9 months ago.

Thank you

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 9 months ago.
ID 466 488 923 Password *****
Customer: replied 9 months ago.
Ok restarted
Expert:  Richard replied 9 months ago.

ok, run teamviewer and provide me the new password ***** connect please.

Customer: replied 9 months ago.
Is all as before I think password ***** *****

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