Hi there and welcome
Can you tell me please the error you receive when you try to download the pictures from the camera?
Connect the camera, then press the windows key (the key to the left of the ALT key) and E
This opens a new window.
Click on This PC
Tell me what you see listed under devices and drives there please.
Is the camera
Right click it and select import and this will start the import process
Let me know please how you go.
Can you double click the camera and tell me what is listed please.
ok, open this and search for any photos please, they are normally in a folder called DCIM
Let me know the results please.
you needed to locate the folder DCIM as this is where the pictures are, you may have missed those messages from me?
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, run teamviewer and provide me the new password ***** connect please.