Hi there and welcome
Can you tell me please the make and model of the camera and if your on a windows or mac computer and which version?
Connect the camera to the computer via the USB cable
Then click on Start, Computer.
In the new window that opens, click on Computer, then check there for the camera.
Look for a folder on it called DCIM and you will see your photos there that you can then copy to your computer.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know how you go please.