Hi there Louise and welcome
To confirm, it does go through the printing process but nothing appears on the page correct?
Can you perform a clean of the printhead please
To do this, follow the steps on page 106 of the manual here
Run the clean 3 times and tell me if after doing this you can then get it to print.
Let me know the results please.
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
I cannot see the expenses here as I am only an engineer, but you see it at the top under question value.
But try to do the instructions on page 106 that you see here please
ok, so you ran it three times as instructed?
If so, try to print now and let me know the results please
If you do a copy on the printer itself, does the copy come out ok?
have you tried new print cartridges?
It is the internal print head that has faulted. We have ruled out all other causes
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
If the warranty has expired, it is not worth replacing with the cost of printers as they are now. In this event it will be cheaper to purchase a replacement Louise.