Hi there and welcome
Do you see any dried ink on the print head at all still?
A faulting ink cartridge can cause this error.
Have you replaced all ink cartridges to see if this rules it out Mik?
I understand, but we need to rule out that one of them is faulty please
yes please, I just want to rule this out
It is the internal print head that has faulted. This now confirms it
I am really sorry about this and you are going to have to return the printer to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
I would recommend Epson. I fix printers all day every day and they are easily the most reliable Mik.
Sorry about the outcome, I wish it was more positive but I can only do what's possible sorry
if you need anything else, please let me know
And please remember the service rating via one of the stars at the top of the screen then submit