Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
how is it connected to the computer, usb or wifi?
Hi Derek. This is Nathan.
What exactly happened? When you connect your camcorder, is it being shown in the drive list?
Which operating system are you using? Make sure that the power switch is pointing to PLAY(VCR) and the tape/card switch to CARD when you connect it to the computer.
That's what I wanted to know. The good news is that canon have support for Windows 7. So you just need to install the required software. Do you want me to install that in your computer or you can do it by yourself. Please let me know so that I could provide further assistance.
Hi Derek, please respond so that necessary assistance can be provided.
You will need to accept the Remote Desktop Assistance request offer. I am sending you right now. Once you accept the offer, I will install that on your system.
Wait. I will access your system again. I am just providing you the link for remote assistance.
CLICK HERE and then press I Agree. A file will get downloaded. Just open/run that file to start the remote desktop session.
You don't need to pay anything extra now. Just start the session by downloading that file. Reply whenever you are free so that we can start the session.