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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 35306
Experience:  Camera Repairman
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XP71 USB connection will not allow me to down load to

Resolved Question:

Hi,
XP71 USB connection will not allow me to down load to computer.
Message on camera screen --- USB.
Bought new lead but same instruction.
Advise Please, with thanks.
Carol .
Submitted: 11 months ago.
Category: Digital Cameras
Expert:  Richard replied 11 months ago.

Hi there and welcome Carol

Are you on a windows or mac computer and which version?

Customer: replied 11 months ago.
Hi again Widows 7
Expert:  Richard replied 11 months ago.

Thanks

Connect the camera then click start, computer

In the new window click on computer

tell me what drives and devices are listed there please

Customer: replied 11 months ago.
Windows C
Data D
DVD RW E
Expert:  Richard replied 11 months ago.

ok, can you connect it to a different USB port on the computer and tell me if you see an additional device appear please

Customer: replied 11 months ago.
Connected to two other usb ports and no change.
Expert:  Richard replied 11 months ago.

when you connect the camera, are you pressing the play button on the camera?

Customer: replied 11 months ago.
No, not the play button, just the "on" button. Screen on camera shows USB. Shall I try the play button now
Expert:  Richard replied 11 months ago.

yes please

Customer: replied 11 months ago.
Screen went blank on camera and no change to drives displayed on PC
Expert:  Richard replied 11 months ago.

Thanks

Do you have another computer there?

Customer: replied 11 months ago.
no
Expert:  Richard replied 11 months ago.

Can you take the memory card out of the camera, insert it into the computer and tell me if the computer can read the photos directly from the card please?

Customer: replied 11 months ago.
Computer does not have card slot but have tried that already with a card reader and no problem seeing photos
Expert:  Richard replied 11 months ago.

ok, remove the card, then on the camera go to the setup menu and perform a reset.

Once done, put the memory card back in the camera and try to connect it to the computer

Let me know the results please

Customer: replied 11 months ago.
All done but everything as before
Expert:  Richard replied 11 months ago.

ok, click start, right click computer and select manage

Then click on device manager

Do you see anything listed with a ! next to it?

Customer: replied 11 months ago.
nothing like !
Expert:  Richard replied 11 months ago.

ok, right click the computer at the top there and choose Scan for new hardware

Tell me if anything appears please

Customer: replied 11 months ago.
Can't see a SCAN option in that panel
Expert:  Richard replied 11 months ago.

you need to right click the computer in device manager, right at the top, then you will see it.

Customer: replied 11 months ago.
Further down that list is Portable devices, Various cameras appear there with a !
Expert:  Richard replied 11 months ago.

ok, download and install the studio from my link below

http://www.fujifilmusa.com/support/ServiceSupportSoftwareContent.do?dbid=880107&prodcat=879909&sscucatid=664260

Once done, open the software and tell me if it sees the camera please

Customer: replied 11 months ago.
All done but still no success
Expert:  Richard replied 11 months ago.

Thanks

It is the internal usb port that has faulted. Everything else has been ruled out

I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If the warranty has expired, I advise to get this unit to connect to your computer to read the memory card

https://www.amazon.co.uk/Anker-Reader-RS-MMC-Support-Warranty/dp/B00LFIXC8I/ref=sr_1_2?s=computers&ie=UTF8&qid=1467030721&sr=1-2

And get the photos this way instead

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you

Customer: replied 11 months ago.
Thank you Richard for all your many attempts to sort the problem.My husband arrived home 10 mins ago and has successfully down loaded on to his computer all photos.
Both camera and lead work---- now I am as puzzled as you must be.Kind regards Carol
Expert:  Richard replied 11 months ago.

so it just started working?

Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 35306
Experience: Camera Repairman
Richard and other Digital Cameras Specialists are ready to help you
Customer: replied 11 months ago.
on his pc but not mine.And I have rated you full stars.
Expert:  Richard replied 11 months ago.

on your computer, go back to device manager

Then right click on each device with a ! next to it and select uninstall.

Then restart the computer, connect the camera and see if it now works please

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