Digital Camera Repair Questions? Ask a Camera Expert.
Hi there and welcome Carol
Are you on a windows or mac computer and which version?
Connect the camera then click start, computer
In the new window click on computer
tell me what drives and devices are listed there please
ok, can you connect it to a different USB port on the computer and tell me if you see an additional device appear please
when you connect the camera, are you pressing the play button on the camera?
Do you have another computer there?
Can you take the memory card out of the camera, insert it into the computer and tell me if the computer can read the photos directly from the card please?
ok, remove the card, then on the camera go to the setup menu and perform a reset.
Once done, put the memory card back in the camera and try to connect it to the computer
Let me know the results please
ok, click start, right click computer and select manage
Then click on device manager
Do you see anything listed with a ! next to it?
ok, right click the computer at the top there and choose Scan for new hardware
Tell me if anything appears please
you need to right click the computer in device manager, right at the top, then you will see it.
ok, download and install the studio from my link below
Once done, open the software and tell me if it sees the camera please
It is the internal usb port that has faulted. Everything else has been ruled out
I am really sorry about this and you are going to have to return the camera to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you. If the warranty has expired, I advise to get this unit to connect to your computer to read the memory card
And get the photos this way instead
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.
so it just started working?
on your computer, go back to device manager
Then right click on each device with a ! next to it and select uninstall.
Then restart the computer, connect the camera and see if it now works please