Hi Charmaine. Welcome to justanswer.
Do you have your printer's software installed in your computer?
Have you scanned before using this device?
Tell me which operating system is installed in your system
Charmaine I won't be able to provide secure remote assistance right now. Can you wait till the afternoon? Or do you need to scan right now
Is it 32 bit or 64?
RIGHT Click on the Windows logo on the bottom left corner. Then click Control Panel. Then go to System. You will see Windows 10 info with the 32-bit or 64 written under it.
Okay great. VISIT THIS LINK and then you will see a list of softwares. Click the second one which says MY IMAGE GARDEN. Download it. When finished. Open it and you will get an option of scan.
Do let me know if you get any difficulty. I will install it of you get any difficulty.
Hi Charmaine, are you able to scan now or should I do it for you.