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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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I have a cannon mx535 printer, i need to scan a document can

Resolved Question:

hello i have a cannon mx535 printer, i need to scan a document can you tell me how to do that as i cant get it ti scan
thanks
charmaine
Submitted: 6 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 6 months ago.

Hi Charmaine. Welcome to justanswer.

Do you have your printer's software installed in your computer?

Customer: replied 6 months ago.
how do i find that out i have printed the document i want scanned about 15 mins ago
Expert:  nathan_mills replied 6 months ago.

Have you scanned before using this device?

Customer: replied 6 months ago.
no this will be the first time
Expert:  nathan_mills replied 6 months ago.

Tell me which operating system is installed in your system

Expert:  nathan_mills replied 6 months ago.

Charmaine I won't be able to provide secure remote assistance right now. Can you wait till the afternoon? Or do you need to scan right now

nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Digital Cameras Specialists are ready to help you
Customer: replied 6 months ago.
i have windows 10
Expert:  nathan_mills replied 6 months ago.

Is it 32 bit or 64?

Customer: replied 6 months ago.
i have to be honest i dont know i am not that good technically sorry is there a way i can find out
Expert:  nathan_mills replied 6 months ago.

RIGHT Click on the Windows logo on the bottom left corner. Then click Control Panel. Then go to System. You will see Windows 10 info with the 32-bit or 64 written under it.

Customer: replied 6 months ago.
you are going to think i am stupid but i clicked on the logo and i cant see control panel would it just be under something else
Customer: replied 6 months ago.
sorry found it 64bit
Expert:  nathan_mills replied 6 months ago.

Okay great. VISIT THIS LINK and then you will see a list of softwares. Click the second one which says MY IMAGE GARDEN. Download it. When finished. Open it and you will get an option of scan.

Customer: replied 6 months ago.
ok thanks
Expert:  nathan_mills replied 6 months ago.

Do let me know if you get any difficulty. I will install it of you get any difficulty.

Expert:  nathan_mills replied 6 months ago.

Hi Charmaine, are you able to scan now or should I do it for you.

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