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Richard
Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 38559
Experience:  Camera Repairman
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Ihave recently purchased acannon pixma mg 3550 printer but

Customer Question

Ihave recently purchased acannon pixma mg 3550 printer but after apaper jam
There are three lights flashing onthe unit any idea what has gone wrong
Thank you John
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.

Hi there and welcome John

Can you open the printer please, where you put the ink in and check for any jammed paper

Do you see anything there?

Customer: replied 1 year ago.
No
Expert:  Richard replied 1 year ago.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Richard and 2 other Digital Cameras Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Can you go to www.teamviewer.com

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
I am unable to connect on line can you please phone thank you
Expert:  Richard replied 1 year ago.

calling

Customer: replied 1 year ago.
Richard i have done what you asked me to do i now await you next instruction
Expert:  Richard replied 1 year ago.

calling