How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Technician
Category: Digital Cameras
Satisfied Customers: 657
Experience:  Working with digital cameras & questions for nearly 8 years.
13568747
Type Your Digital Cameras Question Here...
Russell H. is online now

Need to contact both a macbook air and iPad air to a cannon

Customer Question

need to contact both a macbook air and iPad air to a cannon printer mg3650 but just not working
Submitted: 1 year ago.
Category: Digital Cameras
Customer: replied 1 year ago.
need to connect a macbook air and iPad air to a cannon printer mg3650
Expert:  nathan_mills replied 1 year ago.

Hi Helen. Welcome to justanswer.

Have you installed the drivers on your Macbook air? Which version of OSX is installed in it?

Customer: replied 1 year ago.
the last one 9.1.0 but I think a new one came on very recently
Customer: replied 1 year ago.
downloaded them
Expert:  nathan_mills replied 1 year ago.

The versions are 10.5,10.6,10.7,10.8,10.9,10.10,10.11 etc

Expert:  nathan_mills replied 1 year ago.

CLICK HERE and this link will automatically detect the OS version. Once done, then download the Full Driver package and once the download is complete, then open it and follow the on-screen instructions. If you get any error then reply so that I can guide you through.

Alternatively, you can choose for Secure Remote Assistance and I will install the necessary software on both of your device.

Expert:  nathan_mills replied 1 year ago.

Hi Helen, just checking in. How did things turn out?

Related Digital Cameras Questions