How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rick Your Own Question

Rick
Rick, Technician
Category: Digital Cameras
Satisfied Customers: 1689
Experience:  I'm a photographic equipment technician with over 25 years in the business
47133069
Type Your Digital Cameras Question Here...
Rick is online now

I recently bought a Olympus OM-D E-M5 II. It worked fine

Customer Question

Hi, I recently bought a Olympus OM-D E-M5 II. It worked fine initially but I just changed lens and the viewfinder and main screen is black. The menus display fine and the camera still recognises the amount of light coming in (it's set to aperture priority at the moment and as I move it around to brighter/darker areas the shutter speed changes accordingly), but it's as if the lens cap is on (which it definitely isn't!) and the shutter won't fire.
This problem started after changing lens. I've switched back to my other lens and it still won't work. The lenses seem to mount fine and its strange this happens with both of them. I've taken the battery, turned on/off etc a few times and no luck.
This happened once before and I ended up giving up trying to work out what was wrong and turning the camera off for a few hours. When I turned it back on again later it worked fine again...
Any ideas at all?? Thanks!
Submitted: 5 months ago.
Category: Digital Cameras
Customer: replied 5 months ago.
Photo attached of the screen.
Expert:  michelleclive replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Remove the new lens and try to put the old lens back and let me know if you get the display fine on the viewfinder?

Customer: replied 5 months ago.
No, as I said, I've already done this a few times and it still doesn't work.
Customer: replied 5 months ago.
I need to leave for a long distance bike trip in an hour which is why I marked this as needing an urgent response.To save time, just to reiterate, I have tried mounting both lenses (with both of these not displaying on the screen - please see photo previously attached). I have tried removing both the battery and SD card and replacing.This seems to be a problem which starts when I change lens, and even when going back to the original (and previously working) lens, no longer works. I think the clue is in the fact the sensor is obviously still sensing light (on aperture priority the shutter speed changes when pointing at lighter/darker things), but this is not being relayed to the eye-viewfinder or screen viewfinder.Please can you help asap?Thanks.
Expert:  michelleclive replied 5 months ago.

I am having a frequent internet outage so i will let this question open to other experts input. you will get an email notification as soon as an expert responds.

Customer: replied 5 months ago.
I am leaving for a long distance bike trip in 15 minutes now. Please could either you or another expert get back to me asap or this will all have been for nothing. Thanks.
Expert:  Rick replied 5 months ago.

Hi. My name is*****'m a camera repair technician with almost 30 years in the business and I'll be glad to help you with your question today.

Do you turn the power off when you changed lenses?

Customer: replied 5 months ago.
I definitely always turn the power off.
Expert:  Rick replied 5 months ago.

The problem would seem to be electronic in nature and is going to require disassembling the camera to troubleshoot and repair by an experienced camera repairman. You may want to check locally for a camera repair shop in your area, or, if you need assistance finding a shop, please let me know and I'll locate one for you.

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • RUSSTING

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RU/RUSSTING/2012-1-19_1301_DSC08705a.64x64.JPG RUSSTING's Avatar

    RUSSTING

    Technician

    Satisfied Customers:

    496
    30 years as a TV station tech gives me a unique understanding of digital camera operation and repair.
  • http://ww2.justanswer.com/uploads/RE/Readyrmca/2011-6-24_205114_38136130160763446716587523677594964494321n.64x64.jpg Readyrmca's Avatar

    Readyrmca

    Technician

    Satisfied Customers:

    185
    Over 1000 Camera and Video Accepts!!!!
  • http://ww2.justanswer.com/uploads/DI/dimmusacio/2012-1-26_194857_JA2.64x64.jpg Freddy M.'s Avatar

    Freddy M.

    IT Technician

    Satisfied Customers:

    70
    Years of experience.
  • http://ww2.justanswer.com/uploads/hsroy79/2010-08-08_111707_himadri.jpg hsroy79's Avatar

    hsroy79

    Other

    Satisfied Customers:

    37
    Camra Technician
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Engineer1010's Avatar

    Engineer1010

    Camera Expert

    Satisfied Customers:

    19
    MS Electrical Engg.
  • http://ww2.justanswer.com/uploads/RI/RichieMe/2013-10-21_9435_1891752088969658025993880564n.64x64.jpg Richard's Avatar

    Richard

    Camera Repair

    Satisfied Customers:

    337
    Camera Repairman
  • http://ww2.justanswer.com/uploads/RJ/rjriggins/2015-1-14_16249_ick.64x64.jpg Rick's Avatar

    Rick

    Technician

    Satisfied Customers:

    181
    I'm a photographic equipment technician with over 25 years in the business
 
 
 

Related Digital Cameras Questions