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Richard, Camera Repair
Category: Digital Cameras
Satisfied Customers: 40338
Experience:  Camera Repairman
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I have a Canon 9000F Mark11 scanner which as been brilliant

Customer Question

I have a Canon 9000F Mark11 scanner which as been brilliant unto a couple of days ago.
I can view work in image garden,but i cannot activate my scanner i may have delete the scan facility in the trash can? i have been able to locate the scan icon and is in the dock
on my iMac computer.
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please exactly what happens when you click on the Scan Icon to try to perform a scan?

Richard and other Digital Cameras Specialists are ready to help you
Expert:  Richard replied 1 year ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

Customer: replied 1 year ago.
i do not want to go any further i thank you i am seventy three years of age and i am sorry for any inconvenience caused
Expert:  Richard replied 1 year ago.

ok, but if you tell me on which step you get stuck I can help you with this.

Customer: replied 1 year ago.
I AM 73YEARS OLD and i do not require any further assistance,i am fearful of scams etc, you may well be genuine ok, fine but
No Thanks
i shall try and solve this frustrating problem another way
Mr Cyril ******