Hi there and welcome
Can you tell me please exactly what happens when you click on the Scan Icon to try to perform a scan?
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
ok, but if you tell me on which step you get stuck I can help you with this.