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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 631
Experience:  Efficient Technician with more than 30 years of Experience.
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My Canon power shot sx240 HS won't download my pictures.

Customer Question

My Canon power shot sx240 HS won't download my pictures. When I plug it into my PC and switch it on the green light flashes and it tells me there is a communication error ???
Submitted: 10 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 10 months ago.

Hi. Welcome to justanswer.

Which operating system are you using?

Customer: replied 10 months ago.
Windows 7
Expert:  nathan_mills replied 10 months ago.

Download and install the IMAGEBROWSER EX software from this link and then check if you are able to transfer images or not.

CLICK HERE FOR DOWNLOADING

Or you can opt for Secure Remote Assistance through which I will install all the necessary software myself on your system.

Reply for further assistance.

Customer: replied 10 months ago.
I have run the download and tried all 3 USB ports but it says it cannot connect ??
Customer: replied 10 months ago.
camera was switched on !!! I also tried to get the Secure Remote Assistance but couldn't access it ??
Expert:  nathan_mills replied 10 months ago.

Accept this offer so that we can have a session of secure remote assistance

nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 631
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Digital Cameras Specialists are ready to help you
Expert:  nathan_mills replied 10 months ago.

Tell me when you will be free so that we can start the session of Secure remote assistance.

Customer: replied 10 months ago.
Now is good
Customer: replied 10 months ago.
OK how about tomorrow night at 10pm ??
Expert:  nathan_mills replied 10 months ago.

10 would be fine. We will start the session tonight at 10pm.

Customer: replied 10 months ago.
I'll be ready, thanks
Expert:  nathan_mills replied 10 months ago.

Sure. If you are free right now, we can start. Are you?

Expert:  nathan_mills replied 10 months ago.

Hi, I am ready. Just text me whenever you are ready to start the remote desktop session

Customer: replied 10 months ago.
Sorry I'm late, ready when you are
Expert:  nathan_mills replied 10 months ago.

Once you click the link
(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=6aefc1b1-6a89-4e08-a48c-7360368b3bfc)
You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 10 months ago.
Hi Nathan, I have just tried my camera with a different usb cable and it is still not working. No change at all.
Expert:  nathan_mills replied 10 months ago.

Try connecting the camera to a different computer if you can to detect where the fault is.

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