Hi. Welcome to justanswer.
Which operating system are you using?
Download and install the IMAGEBROWSER EX software from this link and then check if you are able to transfer images or not.
CLICK HERE FOR DOWNLOADING
Or you can opt for Secure Remote Assistance through which I will install all the necessary software myself on your system.
Reply for further assistance.
Accept this offer so that we can have a session of secure remote assistance
Tell me when you will be free so that we can start the session of Secure remote assistance.
10 would be fine. We will start the session tonight at 10pm.
Sure. If you are free right now, we can start. Are you?
Hi, I am ready. Just text me whenever you are ready to start the remote desktop session
Once you click the link(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=6aefc1b1-6a89-4e08-a48c-7360368b3bfc)You will be redirected to a page. Press I Agree and a file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Try connecting the camera to a different computer if you can to detect where the fault is.