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Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you open the printer up and wipe the inside of it down with a damp cloth, Make sure to wipe the rollers clean.
Also where the paper goes in.
Then check for any foreign objects that may have fallen in or any ripped paper.
Once done, wait 15 minutes for the printer to dry, then close it up and try to print.
Let me know the results please.
ok, before we conclude this, I want you to reinstall the printer please.
To do this, close all programs.
Click the start button, type in
device and click on devices and printers.
Right click on your printer and select remove.
Once done, restart the computer and install the printer again like when you first received it.
Tell me if it now prints please.
I have offered it as you requested.
Sorry but no message was received after I posted the request, possibly something went wrong.
But if following the reinstallation this still happens, then it is the internal mainboard that has faulted in the printer, everything else has been ruled out
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.