I'm sorry about the issue. Is there any error or message?
What's the model of your Canon Pixma printer, such as MG5620, or MX922, etc.?
Are you currently able to make a copy from the printer's glass (not printing from the computer)?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,
Can you please put a document or photo faced down on the printer's glass, then use the Copy button / option on the printer, then does the printer do anything?
Is the printer connected to the computer with a USB cable? Or is the connection wireless?
Thank you. Was there any change recently to your computer or to your internet modem / router device that may have caused this issue?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
How about £5? We guarantee our service. Please let me know. Thank you,
Thank you; please click on the website below in order to connect with me remotely, then I can help you directly:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. Click on the website below in order to connect remotely with me:
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)Please reply at the box below. Thank you.
I have resolved the issue via remote support. Also, I installed the free Open Office program per your request. If you need help with anything else, please come back any time. Thank you very much.