Hi Neil. Welcome to justanswer.
Remove your camera from the usb and turn it on. You will need to change a little setting for it to work in your computer.
Now press Menu.
Using arrow scroll down until you reach Communication
Do you see Communication listed there on the list?
On the camera. First turn it on. Then press Menu button. Scroll down to Communication
It is there on your camera. Press the Menu button. Go to Second Tools menu and you will find Communication. I am attaching an image for your ease.
Check this image if you don't find the option
Check under other tools menu then.
Okay then no problem.
Under Tools, do you see AUTO POWER OFF
Okay great. Select it and then choose DISABLE
Then go back and turn off the camera. Connect the usb cable to the camera and the computer. Once the camera is connected, turn the camera on. Check if it is being detected on your computer.
You need to install a software on your computer. If you want me to do that for you then accept the offer of Secure Remote Assistance
You need to install Canon EOS software on your computer. Either I can install and solve everything for you (Guaranteed) or I can give you links and you will have to do everything by yourself. Let me know so that we can proceed.
CLICK HERE . Press software at the bottom of the screen (Under Drivers and Downloads) and install EOS 3.4.30 for Windows
Then open it now.
Do you see your camera's status as connected.
Open Device Manager and in the details pane, in the list of devices, locate your camera's name.
Have you installed Digital Photo Professional 4.4.30 for Windows?
That too showing the status as not connected?
Then there is some issue between the pairing of the devices. You can do a factory reset on your camera to check if it resolves the issue.
If it still doesn't connect then you will have to use a card reader to transfer images from your camera's sd card to your computer
Reply if you need any kind of assistance.
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Once you uninstall all the software then do a factory reset on the camera also.
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