Hi Eric. Welcome to justanswer.
Do you see any error code accompanied by this 'Contact service center' error?
Yes I know as specified by your model number.
Follow these steps:
Now check the error status.
Take out all the cartridges. Turn off the printer and then turn it back on and put the cartridges back. Check for any spilled ink in the print head.
Turn the printer off and Push the whole print head mechanism to the center.
There is some problem with the print head in your printer. Error B200 means the printhead voltage or temperature is not normal. The Printhead could be defective or there is ink spilled on the print head which is causing this problem.
The print head still not moving?
How old is your printer?
This issue cannot be resolved now with Remote Assistance. The problem is hardware and issue is with the print head
When you turn the printer on and open the panel, does the print head moves?
When it is in center, open the grey level upwards and remove all the inks
Remove the black carriage which holds the cartridges.
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
I am sorry what are you trying to say?