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nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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My Canon Pixma MG5350 printer (serial number not found) has

Customer Question

My Canon Pixma MG5350 printer (serial number not found) has a message to contact the service centre. Can you help please?
Submitted: 6 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 6 months ago.

Hi Eric. Welcome to justanswer.

Do you see any error code accompanied by this 'Contact service center' error?

Customer: replied 6 months ago.
no, and my contact was with the printer service centre, not camera
Expert:  nathan_mills replied 6 months ago.

Yes I know as specified by your model number.

Follow these steps:

  • Unplug the power cable.
  • Open the printer's panel
  • Push the whole print head mechanic to the center
  • While the printer's panel still open, plug the power and turn it ON.
  • Wait for print carriage to start moving to the left.
  • Let it go past half way
  • Before print carriage reaches left hand side shut the cover.

Now check the error status.

Customer: replied 6 months ago.
Did that, it went through processing and then same message came up, to contact service centre
Expert:  nathan_mills replied 6 months ago.

Take out all the cartridges. Turn off the printer and then turn it back on and put the cartridges back. Check for any spilled ink in the print head.

Customer: replied 6 months ago.
print head now locked in position on right.so can't take out cartridges
Expert:  nathan_mills replied 6 months ago.

Turn the printer off and Push the whole print head mechanism to the center.

Customer: replied 6 months ago.
Turned of and can't move print head
Customer: replied 6 months ago.
it's locked in position on right
Expert:  nathan_mills replied 6 months ago.
  1. Turn off the printer.
  2. Press and hold the Resume button (triangle inside a circle).
  3. Whilst it is held down, hold down the Power button. The green led light should come on.
  4. Keep the Power button held down. Release the Resume button and then press it twice. The light should go amber, then green again.
  5. Release the Power button.
  6. Press the Resume button four times and then press the Power button straight after to confirm the selected action
  7. Turn off the printer and then turn it on again
Customer: replied 6 months ago.
Sorry, didn't work. have just seen error code B200
Customer: replied 6 months ago.
no green light, it's blue
Expert:  nathan_mills replied 6 months ago.

There is some problem with the print head in your printer. Error B200 means the printhead voltage or temperature is not normal. The Printhead could be defective or there is ink spilled on the print head which is causing this problem.

Expert:  nathan_mills replied 6 months ago.

The print head still not moving?

Customer: replied 6 months ago.
Print head locked on right
Customer: replied 6 months ago.
when turned off
Expert:  nathan_mills replied 6 months ago.

How old is your printer?

Customer: replied 6 months ago.
about 3 years
Customer: replied 6 months ago.
Am waiting by phone and printer
Expert:  nathan_mills replied 6 months ago.

This issue cannot be resolved now with Remote Assistance. The problem is hardware and issue is with the print head

Expert:  nathan_mills replied 6 months ago.

When you turn the printer on and open the panel, does the print head moves?

nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Digital Cameras Specialists are ready to help you
Customer: replied 6 months ago.
Expert:  nathan_mills replied 6 months ago.

When it is in center, open the grey level upwards and remove all the inks

Customer: replied 6 months ago.
OK done
Expert:  nathan_mills replied 6 months ago.

Remove the black carriage which holds the cartridges.

Expert:  nathan_mills replied 6 months ago.

Once you click this link below
(CLICK HERE)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.

Customer: replied 6 months ago.
se
Expert:  nathan_mills replied 6 months ago.

I am sorry what are you trying to say?

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