Hi Peter. Welcome to justanswer
Which operating system are you using?
Have you downloaded the MyFinepix Studio software?
You have two options. Either I can install the software on your system or you will have to do it by yourself. Tell me how should we proceed?
The download is free and the cost of Remote assistance is given in the offer that I am sending you now.
The software will let you transfer/browse images from your camera into your computer.
If I am not able to solve the issue through Secure Remote Assistance then I will put your request for refund. Now tell me how would you like to proceed.
I can provide you the link. I will guide you through and you can ask me if you have any difficulty. This is included in the amount you paid.
CLICK HERE and then click BEGIN DOWNLOAD
Once the download is complete, open the downloaded file and install that in your computer. make sure the camera is not connected.
When you open the downloaded software (after the installation is complete), connect your camera. You will see your camera's status as connected. If you get any difficulty then do let me know.