How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask nathan_mills Your Own Question
nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 640
Experience:  Efficient Technician with more than 30 years of Experience.
76814648
Type Your Digital Cameras Question Here...
nathan_mills is online now

I have downloaded MyFinePix Studio software, connected my

Resolved Question:

I have downloaded MyFinePix Studio software, connected my camera but I cannot get pass the first page, the "next" box remains grey, could you please tell me what to do.
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  nathan_mills replied 1 year ago.

Hi Peter.

Disconnect your camera and restart your computer. Now again connect your camera and check now. Try changing the port if still it is greyed out.

Customer: replied 1 year ago.
I have done what you have instructed but the "next" box is stilled greyed out
Expert:  nathan_mills replied 1 year ago.

Check if there is any I Agree check box

Customer: replied 1 year ago.
I CANNOT SEE ANY I AGREE CHECK BOXES
Expert:  nathan_mills replied 1 year ago.

Make sure your camera is turned on.

nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 640
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and 2 other Digital Cameras Specialists are ready to help you
Customer: replied 1 year ago.
the camera is switched on
Expert:  Viet - Camera Tech replied 1 year ago.

Thank you. On your windows 7 computer, please click on the website below in order to connect with me remotely, then I can help you directly:

http://www.justanswer.com/remotedesktop/join.aspx?Session=ee165e2d-688e-486a-8969-2f1e041f32e4

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Camera Tech replied 1 year ago.

1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:

http://tinyurl.com/jo4wvt8

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.

; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)
Please reply at the box below. Thank you.

Expert:  Viet - Camera Tech replied 1 year ago.

- If that does not work, please download and install the Picasa photo program at the website below:

http://filehippo.com/download_picasa/

, there, only click on the button Download Latest Version (13.04) in order to download the file called picasa39-setup, then open / run / install it.

, then use the Picasa photo program for importing pictures from your camera.

Please let me know if there is still any issue. Thank you,