Digital Camera Repair Questions? Ask a Camera Expert.
Disconnect your camera and restart your computer. Now again connect your camera and check now. Try changing the port if still it is greyed out.
Check if there is any I Agree check box
Make sure your camera is turned on.
Thank you. On your windows 7 computer, please click on the website below in order to connect with me remotely, then I can help you directly:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. On your computer, click on the website below in order to connect remotely with me, then I can help you directly:
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
; (If needed, double-click on the item Elsinore.ScreenConnect.Client and open / run / install it.)Please reply at the box below. Thank you.
- If that does not work, please download and install the Picasa photo program at the website below:
, there, only click on the button Download Latest Version (13.04) in order to download the file called picasa39-setup, then open / run / install it.
, then use the Picasa photo program for importing pictures from your camera.
Please let me know if there is still any issue. Thank you,