Hi Howard. Welcome to justanswer.
You need to install the software on your computer. Please tell me which canon camera are you using and which operating system is installed in your system.
Okay. CLICK HERE and select your operating system from the list and download the Digital Camera Software that you see listed there. Once the download is complete, then install that file in your system and you will be able to do transfer images on your system.
Once you click this link below(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=28deed53-cf8f-4b05-b1b6-8c856fc86f7e&Type=Java)
Click I Agree on the page that opens up.A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.
Yes I can do that. Just install the above file which will enable me to connect to your system