Hi Russell. Welcome to justanswer.
You need to install a canon software on your computer to be able to scan the document. Tell me which operating system are you using? Windows 10,8,7 or Mac OS X?
Yes Russel. Install this driver from this link on your computer.
CLICK HERE TO OPEN THE LINK
Open that file and follow the on-screen instruction to install the driver
You need to install one more software.
Do you see an icon on your mac of MyImage Garden software?
Open it. And turn on your printer
Place item on the platen of your scanner
Are you able to scan?
Can we start the remote desktop session?
Okay let me know when you will be free. I will be here till 12 am.
Sure. Just drop a message when you will be back
See you later
Yes Russell I am here.
Should we start the Remote Desktop Assistance?
Yes It will cost an additional charge
First do this, choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere
Do you see Allow Apps downloaded from:?
Under Security, go to General tab
Once you click this link below(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=c6da4465-be6a-434b-bd8d-4d418607b4fa&Type=Java)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer. If you get error while opening it then right click the downloaded file and choose Open.
Press I Agree when you go to the link
Did you press I Agree. Then a file will get downloaded. Check then