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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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Need to know how to scan documents from my canon pixma mg

Resolved Question:

need to know how to scan documents from my canon pixma mg 2950 printer to my computer
Submitted: 6 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 6 months ago.

Hi Russell. Welcome to justanswer.

You need to install a canon software on your computer to be able to scan the document. Tell me which operating system are you using? Windows 10,8,7 or Mac OS X?

Customer: replied 6 months ago.
Mac OSX 10.6.8
Customer: replied 6 months ago.
Did you get that answer ?
Expert:  nathan_mills replied 6 months ago.

Yes Russel. Install this driver from this link on your computer.

CLICK HERE TO OPEN THE LINK

Customer: replied 6 months ago.
I have the file " misd-mac- ' on my desktop now
Expert:  nathan_mills replied 6 months ago.

Open that file and follow the on-screen instruction to install the driver

Customer: replied 6 months ago.
Okay it's now installed how do I use it ?
Expert:  nathan_mills replied 6 months ago.

You need to install one more software.

CLICK HERE

Customer: replied 6 months ago.
Okay I have installed ' mmig-mac ' to my desktop
Expert:  nathan_mills replied 6 months ago.

Do you see an icon on your mac of MyImage Garden software?

Customer: replied 6 months ago.
I do
Expert:  nathan_mills replied 6 months ago.

Open it. And turn on your printer

Customer: replied 6 months ago.
Okay it's been installed
Expert:  nathan_mills replied 6 months ago.

Place item on the platen of your scanner

Expert:  nathan_mills replied 6 months ago.

Are you able to scan?

Customer: replied 6 months ago.
no I don't know what button to press on my printer
Expert:  nathan_mills replied 6 months ago.

Can we start the remote desktop session?

Customer: replied 6 months ago.
I 'ld like to but unfortunately at this moment I have to eat my dinner and then I am busy until 8 pm
Expert:  nathan_mills replied 6 months ago.

Okay let me know when you will be free. I will be here till 12 am.

Customer: replied 6 months ago.
Okay 8.10 pm is good for me
Expert:  nathan_mills replied 6 months ago.

Sure. Just drop a message when you will be back

Customer: replied 6 months ago.
Thank-you very much
Expert:  nathan_mills replied 6 months ago.

See you later

Customer: replied 6 months ago.
Hi Nathan are you there ?
Expert:  nathan_mills replied 6 months ago.

Yes Russell I am here.

Expert:  nathan_mills replied 6 months ago.

Should we start the Remote Desktop Assistance?

Customer: replied 6 months ago.
Is that at an additional charge ?
Expert:  nathan_mills replied 6 months ago.

Yes It will cost an additional charge

Customer: replied 6 months ago.
Of how much ?
Expert:  nathan_mills replied 6 months ago.

£20

nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Digital Cameras Specialists are ready to help you
Customer: replied 6 months ago.
Okay let's do it
Expert:  nathan_mills replied 6 months ago.

First do this, choose Apple menu > System Preferences, then click Security and Privacy and at the bottom choose Anywhere

Customer: replied 6 months ago.
There;s just ' security ' not ' security and privacy '
Expert:  nathan_mills replied 6 months ago.

Press it

Expert:  nathan_mills replied 6 months ago.

Do you see Allow Apps downloaded from:?

Customer: replied 6 months ago.
no but I have a teamviewer on my desktop
Expert:  nathan_mills replied 6 months ago.

Under Security, go to General tab

Expert:  nathan_mills replied 6 months ago.

Once you click this link below
(http://www.justanswer.co.uk/remotedesktop/join.aspx?Session=c6da4465-be6a-434b-bd8d-4d418607b4fa&Type=Java)
A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer. If you get error while opening it then right click the downloaded file and choose Open.

Expert:  nathan_mills replied 6 months ago.

Press I Agree when you go to the link

Customer: replied 6 months ago.
That's not in my downloads list
Expert:  nathan_mills replied 6 months ago.

Did you press I Agree. Then a file will get downloaded. Check then

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