Digital Camera Repair Questions? Ask a Camera Expert.
Hi there and welcome
When the camera gives this error, if you put the card back into your computer can it then be read and written to?
or has faulted, but we need to see with this test to rule it out
faulted meaning not working correctly as it has a faulure
Let me know the results please
Can you go to the menu, functions, Reset, All Settings
Once done, tell me if it then operates with the card please
It is the internal card reader in the camera that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the camera to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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there is no other cause for this, everything else has been ruled out.
And it can write once then it stops working, on all cards, as you indicated
Regardless, cards work, we know this and its not the firmware, it only leaves the card reader.
This is correct right
What happens is initially when I take the cards out of the packaging brand new from the shop and straight into the camcorder they work, they record then when I take the card out of the camera and into a card reader inserted in to the computer I can transfer my files (useing the Canon XF utility). I dont delete the files using windows I simply transfer the files. I then take the the card back into the camera, re-initialize media to wipe the cards to prepare for filming agian and then I get the above issues and cannot record to the cards.
When it is read by windows nothing is done, and note
I then take the the card back into the camera, re-initialize media to wipe the cards to prepare for filming again and then I get the above issues and cannot record to the cards.
Which would undo any formatting change.
You say you spoke to cannon and then say I am wrong yet they do not actually tell you what is right... Anyone can do this...
No, nothing happens when it is read, plus as I indicated it initializes the card.
But this camera has no problem with content being read by a computer then put back in, as you probably noticed in the past.
The reader is having issues seeking where the sectors are free to start the writing and reading, new cards have the initial sector free.
But its up to you whether you wish to believe me or not. If you feel the fact that canon said I was wrong without giving a reason why or what is actually causing the problem, then I have no way to combat such a statement, as I said, anyone can bluntly make a statement such as that. I only ask you look at it logically and take into consideration everything else has been ruled out.
Again, nothing is changed on any device when it is read.
No, a format does that already in windows.
Again, if this was the case it would always have this problem on every camera all the time, which is not the case