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Category: Digital Cameras
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Experience:  Efficient Technician with more than 30 years of Experience.
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My Lenovo laptop no longer connects to my canon mp495 as a

Resolved Question:

My Lenovo laptop no longer connects to my canon mp495 as a scanner. It still prints ok. Any ideas >
Submitted: 11 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 11 months ago.

Hi. Welcome to justanswer.

Which operating system is there on your laptop?

Expert:  nathan_mills replied 11 months ago.

Is it Windows 10,8,7 or Mac OS X?

Customer: replied 11 months ago.
Windows 8
Expert:  nathan_mills replied 11 months ago.

Opt for remote assistance if you want me to solve the issue. Else I will have to guide your through

Customer: replied 11 months ago.
Guide me i am using a separate tablet for this exchange
Expert:  nathan_mills replied 11 months ago.

You will need to install some software on your computer. Open this chat on your computer and download this software on to your computer.

CLICK HERE TO DOWNLOAD

When the download is complete, then open the downloaded file to install the software.

Customer: replied 11 months ago.
No thanks. Goodbye
Expert:  nathan_mills replied 11 months ago.

Is there any problem??

Customer: replied 11 months ago.
It's just that this was working one day and not the next. I think i will seek local help. Thankyou
Expert:  nathan_mills replied 11 months ago.

There maybe any setting that has been changed on to your system. Would you like to rate me positively?

Customer: replied 11 months ago.
Sorry,i am out of my depth. Thankyou and goodbye.
Expert:  nathan_mills replied 11 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.

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