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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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My printer appears offline even when turned on.

Resolved Question:

Hi - my printer appears offline even when turned on.
Submitted: 11 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 11 months ago.

Hi Madhu. Welcome to justanswer.

Which operating system is there on your computer?

Customer: replied 11 months ago.
I have Windows 10 and IOS
Expert:  nathan_mills replied 11 months ago.

Go to Control Panel. Then go to Devices and Printers. Do you see your printer listed there?

Customer: replied 11 months ago.
It comes up on the Windows machines. On the Mac I removed it hoping to add it again but the printer isn't recognisable anymore. Its a problem with the printer.
Expert:  nathan_mills replied 11 months ago.

On your Windows, right click your printer, Click see what's printing

Customer: replied 11 months ago.
Nothing is printing. It is blank.
Expert:  nathan_mills replied 11 months ago.

A window will open. You will see PRINTER on the toolbar. Click “Printer” and select “Use Printer Offline” to remove the check mark.

Expert:  nathan_mills replied 11 months ago.

Use Printer Offline should not be check marked.

Customer: replied 11 months ago.
Use printer offline is not checked. It appears online.
Expert:  nathan_mills replied 11 months ago.

Try printing now.

Customer: replied 11 months ago.
No change. It says that it is offline.
Expert:  nathan_mills replied 11 months ago.

Then set up the wireless connection on your printer once again.

Customer: replied 11 months ago.
How do I do that?
Expert:  nathan_mills replied 11 months ago.

What printer are you using?

Customer: replied 11 months ago.
Canon
Expert:  nathan_mills replied 11 months ago.

Can you opt for Secure Remote assistance? And give me the model number of your printer.

Customer: replied 11 months ago.
The model number is ***** multifunction printer RMC:K10405
Expert:  nathan_mills replied 11 months ago.

No Madhu, the model number will be like MP499 or MG2950.....Give me that

Expert:  nathan_mills replied 11 months ago.

What was the name of the printer listed on your computer

Customer: replied 11 months ago.
Well, the name on the computer is MG2900
Expert:  nathan_mills replied 11 months ago.

Tell me if the wifi led(blue) blinking on the printer?

Customer: replied 11 months ago.
It is not blinking but it is 'on'.
Expert:  nathan_mills replied 11 months ago.

First remove the printer from the control panel-Devices and Printer

Expert:  nathan_mills replied 11 months ago.

Madhu, hold the wifi button until the green light just below the wifi led blinks two times, then release it. The wifi blue light will be blinking.

Customer: replied 11 months ago.
I removed the printer.
Expert:  nathan_mills replied 11 months ago.

Madhu please accept the offer of remote assistance so that it will become easier for me to solve your issue.

Customer: replied 11 months ago.
It is blinking now.
Expert:  nathan_mills replied 11 months ago.

Can you opt for remote assistance or not?

Customer: replied 11 months ago.
No, I am not comfortable with it.
Expert:  nathan_mills replied 11 months ago.

Okay then. No issues.

CLICK HERE and install the set-up and choose the Cableless mode to setup your printer

Customer: replied 11 months ago.
Doing it.
Expert:  nathan_mills replied 11 months ago.

Okay

Customer: replied 11 months ago.
9 mins until completion.
Expert:  nathan_mills replied 11 months ago.

Complete?

Customer: replied 11 months ago.
complete and its working now. What should I do on the other devices and Mac?
Expert:  nathan_mills replied 11 months ago.

Great. Open your Mac now and tell me which version of Mac OS X are you using?

Customer: replied 11 months ago.
it was discovered on Mac also. Would it be the same with other Windows devices as well where it was installed previously?
Expert:  nathan_mills replied 11 months ago.

Yes it will be detected on all other devices now as it has been set up successfully. No need to worry now. Let me know if you have any other query.

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