Digital Camera Repair Questions? Ask a Camera Expert.
Hi K. Welcome to justanswer.
Both the codes signify that there is a jam. Turn off the printer and check for any bits of paper or any foreign material inside the printer.
Turn off the printer. Remove the power cord. Press the power button for about 30 seconds and then put the power cord back and turn on the printer and check
Did you run any maintenance operations?
CHECK THIS OUT and remove the stuck page
Leave the printer turned off for about 10 minutes and then try. I will give a trick which you will need to do if the results come same again
Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services. Thanks.
Error P02 is again a paper jam or carriage error
Okay. Watch this video. CLICK HERE TO WATCH.
You will need a thick paper (Something like a cardboard)
Watch the video and try to follow what is being shown. This will remove any paper feed problem, if that is the case.
Is it under warranty?
If you want to dissemble the printer then do it at your own risk as it could damage the printer which can be beyond reasonable repair.
Try the cardboard thing once. It works most of the times.
Can you attach the image of the print so that I can see it?
Do you have the soft copy of the print with you? If yes, then mail me at***@******.***
Try pressing the Stop button (with red triangle inside a circle) for about 5 second to see if it makes the error disappear.
Press and hold the Stop button for 5 seconds and see. It should reset the printer
Printed or blank?
The error is still there? If not then give a print command.
Then I think you should take it to a local repair. I think most probably one of the roller got broke inside the printer. It will be a cheap repair.
Would you like to rate me positively?
Check the attached image for the address of the repair shop.
And there are other options like these also.
CLICK HERE 1
CLICK HERE 2
CLICK HERE 3
This kind of print clearly shows that there is a roller issue which is causing misalignment while printing.
Don't forget to rate the chat positively by clicking the 3 or more stars. A positive review/bonus is well appreciated. (The option to write review/bonus is above on the upper panel) .
You are welcome K. If you get any query then do let me know.