Hi Anthony. Welcome to justanswer.
When you open the lid of the printer, does the cradle moves?
Hold down the “stop / reset” button on the printer for around five seconds and then check
Is it still stuck?
Once you click this link below(CLICK HERE)A file will automatically get downloaded. Check your download section, a file named ELSINORE.SCREENCONNECT will be present. Just open that file so that I can connect to your computer.