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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 634
Experience:  Efficient Technician with more than 30 years of Experience.
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PAPER JAM mg3650

Resolved Question:

PAPER JAM mg3650
Submitted: 11 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 11 months ago.

Hi Michael. Welcome to justanswer.

Have you tried removing the jammed paper from the paper feed unit?

Customer: replied 11 months ago.
Expert:  nathan_mills replied 11 months ago.

There are two more videos for removing the paper jam. I will provide you those also

Customer: replied 11 months ago.
Regret did not work - paper is firmly stuck
Expert:  nathan_mills replied 11 months ago.

Watch this video and remove jammed paper from inside

Expert:  nathan_mills replied 11 months ago.

And if it is still stuck then Watch this video and follow the steps shown in it

Customer: replied 11 months ago.
Still no luck - I think it needs a strip down. Thanks for your help. Please ensure my payment of £26 is returned to my account
Expert:  nathan_mills replied 11 months ago.

Is it under warranty?

Customer: replied 11 months ago.
but the fault was caused by me by feeding in extra paper whilst the printer was operating
Expert:  nathan_mills replied 11 months ago.

No problem. They will remove the paper for free. Just make sure you do not dissemble the printer as it will void the warramty. Should I provide you the contact details of Canon?

Customer: replied 11 months ago.
please
Expert:  nathan_mills replied 11 months ago.

CLICK HERE to locate the nearest service center

And if you want to call them first then this is the number:

Call Canon on +44 (0)207(###) ###-####/strong>

Monday - Friday 09:00 - 18:00
Saturday 10:00 - 16:00

Expert:  nathan_mills replied 11 months ago.

Is there anything else I can help you with?

Customer: replied 11 months ago.
The cost of a new printer is just £39.99 and the cost of return to Canon will probably exceed that - worth it?
Expert:  nathan_mills replied 11 months ago.

Just call them and let them know that your product is under warranty. If they send a service engineer to repair the printer at your place for free then it is worth giving a shot. But otherwise it won`t be a good decision to spend money on this one.

Customer: replied 11 months ago.
thanks - bye
Expert:  nathan_mills replied 11 months ago.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
You will see a tab on your screen saying WRITE A REVIEW. A positive review is well appreciated. Thanks

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