Hi Michael. Welcome to justanswer.
Have you tried removing the jammed paper from the paper feed unit?
WATCH THIS VIDEO
There are two more videos for removing the paper jam. I will provide you those also
Watch this video and remove jammed paper from inside
And if it is still stuck then Watch this video and follow the steps shown in it
Is it under warranty?
No problem. They will remove the paper for free. Just make sure you do not dissemble the printer as it will void the warramty. Should I provide you the contact details of Canon?
CLICK HERE to locate the nearest service center
And if you want to call them first then this is the number:
Call Canon on +44 (0)207(###) ###-####/strong>
Monday - Friday 09:00 - 18:00 Saturday 10:00 - 16:00
Is there anything else I can help you with?
Just call them and let them know that your product is under warranty. If they send a service engineer to repair the printer at your place for free then it is worth giving a shot. But otherwise it won`t be a good decision to spend money on this one.
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