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nathan_mills
nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 646
Experience:  Efficient Technician with more than 30 years of Experience.
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PAPER JAM mg3650

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PAPER JAM mg3650

Hi Michael. Welcome to justanswer.

Have you tried removing the jammed paper from the paper feed unit?

Customer: replied 1 year ago.

There are two more videos for removing the paper jam. I will provide you those also

Customer: replied 1 year ago.
Regret did not work - paper is firmly stuck

Watch this video and remove jammed paper from inside

And if it is still stuck then Watch this video and follow the steps shown in it

Customer: replied 1 year ago.
Still no luck - I think it needs a strip down. Thanks for your help. Please ensure my payment of £26 is returned to my account

Is it under warranty?

Customer: replied 1 year ago.
but the fault was caused by me by feeding in extra paper whilst the printer was operating

No problem. They will remove the paper for free. Just make sure you do not dissemble the printer as it will void the warramty. Should I provide you the contact details of Canon?

Customer: replied 1 year ago.
please

CLICK HERE to locate the nearest service center

And if you want to call them first then this is the number:

Call Canon on +44 (0)207(###) ###-####/strong>

Monday - Friday 09:00 - 18:00
Saturday 10:00 - 16:00

Is there anything else I can help you with?

Customer: replied 1 year ago.
The cost of a new printer is just £39.99 and the cost of return to Canon will probably exceed that - worth it?

Just call them and let them know that your product is under warranty. If they send a service engineer to repair the printer at your place for free then it is worth giving a shot. But otherwise it won`t be a good decision to spend money on this one.

Customer: replied 1 year ago.
thanks - bye

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