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Category: Digital Cameras
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Experience:  Efficient Technician with more than 30 years of Experience.
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My Canon Pixma MX515 has a paper jam. I cannot see the paper

Resolved Question:

My Canon Pixma MX515 has a paper jam. I cannot see the paper to pull it out. Please can you help.
Submitted: 1 year ago.
Category: Digital Cameras
Expert:  nathan_mills replied 1 year ago.

Hi Brian. Welcome to justanswer

Try these steps:

1. Turn the machine off, then unplug the power cord.
2. Open the document tray, then open the document cover.
3. Stand the machine with the right side facing down.

4. Push the open lever to open the transport unit.

Check the attached image for reference.

5. Pull out the jammed paper slowly.
When you pull the jammed paper, support the machine with your hand so that it does not fall down.

6. Close the transport unit.

7. Plug the machine back in and turn the machine back on.
8. Reload the paper.

If the jam is inside the machine then do let me know so that I can assist you further

Expert:  nathan_mills replied 1 year ago.

Were you able to remove the jam,Brian?

Customer: replied 1 year ago.
Nathan, thank you, ***** ***** was a struggle to get hold of the sheet of A5 and wiggle it out. It took two of us. I reloaded A4 paper and quite quickly one of those got jammed but was easier to get out. I hope the machine isn't damaged. Brian
Expert:  nathan_mills replied 1 year ago.

Have you tried printing?

Customer: replied 1 year ago.
it worked. Thanks.
Expert:  nathan_mills replied 1 year ago.

That`s great.

Please rate the chat positively by clicking the 5 stars present on the upper panel so that I can get credited for my services.
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Customer: replied 1 year ago.
Can I come back? - I have repeated jamming, so must be in machine???? Brian
Expert:  nathan_mills replied 1 year ago.

Hi Brian, have you followed the above steps?

Customer: replied 1 year ago.
I have followed the steps.
Expert:  nathan_mills replied 1 year ago.

I am providing you a document for all types of jams in your printer. Follow each steps given from the start.

CLICK HERE