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nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience:  Efficient Technician with more than 30 years of Experience.
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I'm having a problem with my MB5050 printer. Getting error

Resolved Question:

Hello,
I'm having a problem with my MB5050 printer. Getting error code B504. Cancelling print job and turning power off has not resolved the problem.
Submitted: 4 months ago.
Category: Digital Cameras
Expert:  nathan_mills replied 4 months ago.

Hi Adam. Welcome to justanswer.

This error code occurs when there is no ink at the print-head, which could occur when a cartridge is completely depleted or no ink is flowing. What happens when you go to insert a new cartridge, is that the printer automatically looks to run a default cleaning process, but if it finds no ink at the print-head, it will report an error

When did you change the cartridges?

Customer: replied 4 months ago.
They were replaced last week. In fact the problem started shortly after that.
Expert:  nathan_mills replied 4 months ago.

Did the printer print anything with the new cartridges?

Customer: replied 4 months ago.
I don't think so.
Expert:  nathan_mills replied 4 months ago.

Where did you buy the inks from?

Customer: replied 4 months ago.
From Amazon. They are genuine Canon cartridges.
Expert:  nathan_mills replied 4 months ago.

Remove the cartridges from the machine

Customer: replied 4 months ago.
Can you do that when the ink is still full ?
Expert:  nathan_mills replied 4 months ago.

Can you access the lcd menu of the printer?

Customer: replied 4 months ago.
Expert:  nathan_mills replied 4 months ago.

Go to maintenance and print a nozzle pattern. See if it prints

Customer: replied 4 months ago.
ok
Customer: replied 4 months ago.
The printer is taking up paper and jamming in rear paper feed. Error 1303. keeps on doing this even after I've removed paper from back.
Expert:  nathan_mills replied 4 months ago.

Remove the power cord from the back of the printer

Expert:  nathan_mills replied 4 months ago.

Now open the front cover and check if you can see the cartridges or not (in the front)

Customer: replied 4 months ago.
ok. Done
Customer: replied 4 months ago.
I can see the cartridges.
Expert:  nathan_mills replied 4 months ago.

Slide the carriage to slight right. Don't push it far. Just little bit so that it remains accessible to you

Expert:  nathan_mills replied 4 months ago.

Now see on the left side inside the printer. You will see a white plastic circular wheel. Turn that gear clockwise until it clicks. Now move the carriage towards left to the cartridge removal stage

Expert:  nathan_mills replied 4 months ago.

Now press the blue button to remove the cartridge. Are you able to follow this much?

nathan_mills, Other
Category: Digital Cameras
Satisfied Customers: 595
Experience: Efficient Technician with more than 30 years of Experience.
nathan_mills and other Digital Cameras Specialists are ready to help you
Customer: replied 4 months ago.
Sorry for the delay. Lost internet connection. In the meantime have sorted out the printer I found an old cartridge loose in the front compartment! I've removed it, checked the nozzels and the printer is fine.Thanks for your help.
Expert:  nathan_mills replied 4 months ago.

That's great. Thanks for the ratings. Have a wonderful evening.

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