Hi Adam. Welcome to justanswer.
This error code occurs when there is no ink at the print-head, which could occur when a cartridge is completely depleted or no ink is flowing. What happens when you go to insert a new cartridge, is that the printer automatically looks to run a default cleaning process, but if it finds no ink at the print-head, it will report an error
When did you change the cartridges?
Did the printer print anything with the new cartridges?
Where did you buy the inks from?
Remove the cartridges from the machine
Can you access the lcd menu of the printer?
Go to maintenance and print a nozzle pattern. See if it prints
Remove the power cord from the back of the printer
Now open the front cover and check if you can see the cartridges or not (in the front)
Slide the carriage to slight right. Don't push it far. Just little bit so that it remains accessible to you
Now see on the left side inside the printer. You will see a white plastic circular wheel. Turn that gear clockwise until it clicks. Now move the carriage towards left to the cartridge removal stage
Now press the blue button to remove the cartridge. Are you able to follow this much?
That's great. Thanks for the ratings. Have a wonderful evening.