Hi there and welcome
Can you please go to my link below and click on solutions
CLICK ME TO OPEN
this will step you through all the areas the printer can jam and how to remove these james (with pictures)
Once done it should again work correctly.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.